Associate Client Engagement / Account Manager â IT & Software Delivery

NorthBay Solutions; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A growing IT consulting firm in the UAE seeks an Associate Client Engagement / Account Manager to manage client relationships and coordinate project delivery. This hybrid role requires 7-10 years of experience in client engagement, business analysis, and excellent communication skills. Candidates should possess a Bachelor's degree in IT, Computer Science, or business-related fields, and familiarity with project management tools. Competitive salary and flexible hybrid work model offered.

Benefits

Competitive salary

Flexible hybrid work model

Collaborative technology-driven environment

Exposure to cutting-edge projects

Qualifications

• 7-10 years of experience in client engagement, account management, or project coordination in IT services.
• Solid understanding of software development life cycle (SDLC) and agile processes.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key liaison for assigned clients, building and maintaining relationships.
• Lead discussions to gather and document business and technical requirements.
• Assist in preparing proposals, pitch decks, and responses to RFPs.

Skills

Client engagement

Account management

Business analysis

Requirement gathering

Stakeholder communication

Education

Bachelor's degree in IT, Computer Science, Business, or related field

Tools

Jira

Trello

Asana

Salesforce

HubSpot

Confluence

Job description

Location: Hybrid United Arab Emirates (UAE)
Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required: 7 to 10 Years

About the Role:

We are seeking a proactive and client-focused Associate Client Engagement / Account Manager to join our growing team in the UAE. This hybrid role is ideal for professionals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams. You will play a key role in requirement gathering, project alignment, and supporting pre-sales and delivery functions.

Key Responsibilities:

Client Engagement & Account Management

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.
• Understand client business needs and align technology solutions accordingly.
• Conduct regular client meetings and ensure high satisfaction and retention.
• Identify opportunities for upselling and cross-selling services.

Requirement Gathering & Internal Coordination

• Lead client discussions to gather, document, and validate business and technical requirements.
• Translate requirements into actionable tasks for development, design, QA, and PM teams.
• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.
• Help prioritize tasks based on business impact and client expectations.

Sales & Pre-Sales Support

• Assist in preparing proposals, pitch decks, and responses to RFPs/RFIs.
• Collaborate with sales and solution architects to develop tailored service offerings.
• Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.
• Support the project team in tracking milestones and deliverables.
• Report project health KPIs and account performance to leadership.

Requirements:

• 7-10 years of experience in client engagement, account management, business analysis, or project coordination in the IT services or software development domain.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Strong skills in requirement gathering, documentation, and stakeholder communication.
• Ability to liaise between technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Trello, Asana, etc.
• Excellent verbal and written communication skills.
• Experience in the UAE or GCC region is preferred.
• Bachelor's degree in IT, Computer Science, Business, or a related field.

Preferred Skills:

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).
• Exposure to cloud-based or enterprise software solutions.
• Background in business analysis, functional consulting, or technical pre-sales is a plus.

What We Offer:

• Competitive salary
• Flexible hybrid work model
• A collaborative technology-driven environment
• Exposure to cutting-edge digital transformation projects across industries