Assistant Store Supervisor

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service in Dubai is seeking an Assistant Store Supervisor for their grocery store, tMart. The role involves managing daily operations, ensuring inventory control, and supervising staff to deliver exceptional customer service. Ideal candidates have 3-5 years of experience in supermarkets or restaurants, possess strong communication skills, and are fluent in English. This is an excellent opportunity to join a rapidly growing company in the MENA region.

Qualifications

• 3-5 years of experience in supermarket or restaurant.
• Energized by unknown, willing to learn each day.
• Ensuring hygiene, sanitation, security and safety standards.

Responsibilities

• Manage store operations during shifts including staff management.
• Assist in ordering and store replenishment to maintain stock levels.
• Monitor fulfillment processes and recommend improvements.

Skills

Experience in supermarket or restaurant

Good communication skills

Hands-on with tools

Interpersonal and intercultural skills

Fluent in English

Arabic language skills

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end‑end grocery service across the MENA region: tMart.

We’re looking for a Assistant Store Supervisor to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30‑minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Responsibilities

• Responsible for the operations of the store during his shift, in terms of end‑to‑end operation: managing staff, ordering, inbound receiving, stocking, pick and pack orders
• Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
• Assists Store supervisor for ordering / store replenishment: ensuring proper stock in stores (no OOS or OVS) and helping to assess inventory and issue orders based on the input and assessment of the demand planner plus physical stock assessment
• Inventory management: support Store supervisor by ensuring effective stock control function and practices. Support implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting store stock take & cycle count based on the agreed schedule
• Inbound receiving: during his shift, to ensure accurate receiving of orders as per policies & SOP
• Outbound: during his shift, to ensure efficient and accurate picking and packing of customer orders, as per SOP
• Support Store supervisor by monitoring fulfillment processes and recommending improvements to increase productivity and profits

Qualifications

• You have at least 3‑5 years of experience in supermarket or restaurant
• You are someone energized by the unknown and look forward to learning each day on the job.
• Good communication skills, and always like to be hands‑on with several tools.
• Additionally, you have robust interpersonal and intercultural skills.
• Language skills: fluent English and Arabic would be highly advantageous.
• Help Store supervisor by ensuring implementation of actions pertinent to store‑related shrinkages
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level of customer service both internally and externally during his shift
• Discussing with the Store supervisor all issues/problems and proposing solutions