Assistant Relationship Officer-BBD (Outsourced)

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial institution in the UAE is seeking a Customer Service Executive with 3-5 years of banking experience, particularly in documentation and operations. The candidate will handle customer requests, prepare securities, and support Relationship Managers. Key skills required include strong communication, analytical abilities, and customer service experience. This role offers a dynamic environment focused on customer fulfillment.

Qualifications

• 3-5 years of banking experience, with 3+ years in customer service, documentation, and operations.
• Hands-on experience in customer service unit.
• Good understanding of technological issues.

Responsibilities

• Manage and fulfill customer requests efficiently.
• Prepare securities and assure documentation compliance.
• Assist Relationship Managers with customer queries and document handling.
• Maintain records of transactions and follow up on customer deposits.

Skills

Communication skills

Customer service experience

Analytical ability

PC skills

Job description

Key Accountabilities of the role

• Make sure the security and availment documents for the booking
• Manage housekeeping post booking of cases
• Attend service request received from the customers
• Review and upload account opening documents in CRM
• Follow up for the EMI payment with the customers
• Follow up on the utilization of the available limit for revolving customers
• Assisting staff to get the system access, IT equipment & Stationaries
• Maintain Asset movement and arranging any claims related to the business

KEY METRICS:

• Service: Fulfillment of customer request
• Revenue: Support Unit Head in achieving business target.
• Control: Submission of original security and post disbursal documents

1. Prepare securities and ensure that all documentation follows all terms and conditions of Credit Approval, prior submitting to CAD.
2. Assist RM by preparing availment and proactively coordinate with Business partner i.e. CAD, WFO, TFD, Legal, Sharia etc., as & when required.
3. Assure proper handling of documents and check endorsements prior to delivery of trade documents as per ADIB’s policy and procedures, especially Trade policies to ensure smooth processing of transactions
4. Prepare and upload mortgage, DDA (Direct debit authority) and perform UTC as applicable.
5. Track, maintain and follow up with the RM for the existing and future deferrals.
6. Ensure timely submission of commercial invoices, Bill of Lading, Bill of Entry and Delivery order post booking or availment.
7. Follow up with customers for timely deposit in the ADIB or DDA accounts to service the EMI.
8. Assist and support Relationship Managers “RM” for the customer request and queries.
9. Assist RM for obtaining legal approval, RIM creation and activation of existing RIM.
10. Monitor RM portfolio as and when requested by the RM by reviewing the changes in CBRB, pending post disbursal trade documents (for invoice finance) and customer’s monthly (installments) repayments.
11. Maintain MIS for monthly approval, booking/availment, deferrals and post disbursement documents.
12. Follow up with the RMs / Customers on the utilization of the available limit for revolving customers.

Ensure timely payment to the dealers and other partners

Specialist Skills / Technical Knowledge Required for this role:

A good communicator at Junior level

Hands‑on experience in the area of Customer Service Unit.

Good understanding of technological issues with sound analytical ability and PC skills.

Product Knowledge

Previous experience:

3 – 5 years of banking experience of which 3+ years’ experience in customer service, documentation and operations.