Assistant Relationship manager

Julius Baer; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Julius Baer is seeking a detail-oriented professional to support relationship managers in client interaction, reporting, and document handling. You will assist in calendar management, meeting preparation, and post-processing of client communications, ensuring timely delivery and high-quality service.

The role emphasizes risk awareness, regulatory compliance, and efficient collaboration with the Group Business Manager and other teams in a private banking context.

Qualifications

• Must have bank apprenticeship or equivalent educational background.
• Proven track record in servicing banking clients with complex needs.

Responsibilities

• Support RMs and GH in client interaction, tasks, and documentation with accuracy.
• Prepare client meetings, organize travel, and post-process client calls and meetings.

Skills

Team player

Client service orientation

Communication skills

Multicultural awareness

Work under pressure

Integrity & ethics

Education

Bank apprenticeship or equivalent

Tools

CRM

DiAS

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Your Challenge

Client Administration & Management

• Supports RMs/GH in client interaction and all related tasks (systems, processes, files, documents etc.) with high-quality, precision and timely responsiveness
• Customizes client requests (reporting, statistics, mailings etc.)
• Manages the RM/GH’s calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/GH
• Compiles presentations, supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events etc.)
• Ensures coverage in case of own absences

Business Management

• Regularly collects and exchanges relevant information necessary for the job
• Conducts reviews, plans, and always documents his/her work
• Supports RM/GH in implementation of projects and initiatives, in close alignment with the Group Business Manager
• Provides professional input proposals for improvements based on experience, incident occurrence or observation
• Manages the expense claim process for RMs/GH

Risk Management & Controls

• Actively helps managing risk (support first line of defense), i.e. in client documentation, by raising concerns, following up on issues and by escalating when in doubt
• Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs, GH and Group Business Manager
• Ensures timely clearance of pending items and escalated deficiencies
• Ensures appropriate ethical and compliant behavior in his/her area of responsibility
• Ensures correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)

Your Profile

Personal & Social Skills

• A natural team player
• Ability to relate to colleagues from diverse backgrounds
• Open, approachable and displays genuine interest in people and in improving processes
• Always communicates in a competent and professional manner
• Highly service oriented and passionate about client servicing
• Systematic, precise and diligent working style and the ability to perform under pressure
• Personal integrity and ethical behavior

Professional & Technical Skills

• Appropriate understanding of relevant products and services in Private Banking
• Basic knowledge of global financial markets and current developments in the industry
• Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness

Education and Experience

• Relevant educational (bank apprenticeship or equivalent) and professional background (work experience in the financial industry)
• Good language skills (verbal and written) according to specific market requirements
• Proven track record in servicing banking clients with complex needs (onboarding of new, maintaining and extending current relationships)