Assistant Relationship Manager

RAKBANK; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Career development

Job summary

RAKBANK is seeking a proactive Corporate Banking Support professional to assist Relationship Managers in managing large client portfolios in Dubai. You will handle day-to-day servicing, onboarding, and coordination with Operations and Compliance to ensure accurate records and timely responses.

In this role, you will support the adoption of digital solutions for corporate clients, maintain up-to-date client information, and contribute to delivering a high standard of professional service across

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Commerce, or related field.
• Minimum 2 years of banking or corporate banking support experience.
• Experience supporting corporate or commercial banking clients is highly desirable.
• Familiarity with account opening, deposits, payments, and client servicing.
• Understanding of Corporate Banking products and services.

Responsibilities

• Support Relationship Managers and senior bankers in managing corporate client relationships.
• Handle day-to-day client servicing requests and ensure timely resolutions.
• Assist with account opening, profile changes, deposits, transfers, and maintenance.
• Coordinate onboarding docs and ensure compliance with internal requirements.
• Support digital banking adoption for corporate clients.
• Liaise with Operations, Compliance, Trade Finance, Payments, and other teams.
• Ensure activities comply with bank policies and KYC standards.

Skills

Customer Service

Relationship Management

Communication Skills

Attention to Detail

Stakeholder Management

Problem Solving

Organizational Skills

Education

Bachelor's degree in Finance, Accounting, Economics, Commerce, Business Administration, or a related discipline

Job description

Job Description:

What You'll Be Doing: Client Relationship Support

• Support Relationship Managers and senior coverage bankers in managing corporate client relationships.
• Act as a key point of contact for day-to-day client servicing requests.
• Deliver exceptional customer service and ensure timely resolution of client queries.
• Build strong relationships with clients and internal stakeholders to enhance the overall customer experience.

Corporate Banking Operations

• Manage operational activities including account opening, profile changes, fixed deposits, transfers, and account maintenance requests.
• Coordinate client onboarding documentation and ensure compliance with internal requirements.
• Support the implementation and adoption of digital banking solutions for corporate clients.
• Maintain accurate records and ensure client information remains up to date.

Transaction & Service Management

• Follow up on customer requests, payments, transfers, salary files, and related banking transactions.
• Monitor and manage alerts related to account operations, compliance, and servicing requirements.
• Assist with fixed deposit administration and related portfolio activities.
• Ensure smooth processing and efficient turnaround of client requests.

Stakeholder Coordination

• Work closely with Operations, Compliance, Trade Finance, Payments, and other support functions.
• Act as an effective liaison between Coverage teams and internal stakeholders.
• Escalate issues where required and ensure prompt resolution.
• Support Relationship Managers with management reporting and portfolio information.

Governance & Compliance

• Ensure all activities are conducted in line with Bank policies, procedures, and regulatory requirements.
• Maintain awareness of account opening requirements, KYC standards, and internal control procedures.
• Ensure trade licences and client documentation remain updated and compliant.
• Uphold the highest standards of professionalism and ethical conduct.

What We're Looking For: Education

• Bachelor's Degree in Finance, Accounting, Economics, Commerce, Business Administration, or a related discipline.

Experience

• Minimum 2 years of experience in banking, customer service, corporate banking support, relationship management support, or a similar client-facing role.
• Experience supporting corporate or commercial banking clients is highly desirable.

Industry Exposure

• Understanding of Corporate Banking products and services.
• Exposure to account opening, transaction banking, deposits, payments, or client servicing activities.
• Familiarity with banking operations and internal banking systems.

What's In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to develop a career within Wholesale & Corporate Banking.
• Exposure to leading corporate clients and complex banking solutions.
• Learning and development opportunities within one of the UAE's leading banks.
• A collaborative and high-performance working environment.

Skills:

• Customer Service Excellence: Strong commitment to delivering outstanding client experiences.
• Relationship Management: Ability to build strong relationships with clients and stakeholders.
• Communication Skills: Clear and professional verbal and written communication.
• Attention to Detail: Strong focus on accuracy and quality of work.
• Stakeholder Management: Ability to coordinate across multiple departments effectively.
• Problem Solving: Ability to manage client requests and drive timely resolution.
• Organizational Skills: Strong ability to manage multiple priorities in a fast-paced environment.

Requirements: