Assistant Outlet Manager - IRD

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Full-time professional to manage Room Service operations, ensuring revenue targets are met and service quality standards are adhered to. Candidates should demonstrate strong management skills, the ability to handle guest inquiries, and collaborate with kitchen and beverage departments to optimize the dining experience.

Responsibilities

• Ensure monthly forecasted food and beverage revenue figures are achieved.
• Adhere to established operating expenses and control costs.
• Assist in formulating the Annual Operating Budget for room service.
• Manage Room Service section efficiently following guidelines.
• Ensure all operating standards are followed for service quality.
• Assign responsibilities to subordinates and check performance.
• Operate visibly during peak times.
• Maintain par stocks for operating equipment and supplies.
• Conduct inventory checks of operating equipment regularly.
• Assist in monthly inventory checks with the Stewarding Manager.
• Control requisitioning and storage of equipment and supplies.
• Conduct daily preshift briefings to staff on service.
• Attend required meetings by F&B Management.
• Prepare for and participate in Monthly Objective Review.
• Complete reasonable tasks assigned by the Manager.
• Attend Food and Beverage and Daily Operations Meetings.
• Liaise with Kitchen and Beverage departments on quality.
• Handle guest complaints and inquiries on food and service.
• Establish rapport with guests for good customer relations.
• Ensure room service cashiering procedures are followed.
• Ensure a supervisor is available on duty.

Job description

• To ensure that the monthly forecasted food and beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and that all costs are controlled.
• To participate in the formulation of the Annual Operating Budget in determining room service projected revenues and expenses operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To ensure that the Room Service section is managed efficiently according to the established guidelines.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist in the operation and be visible during peak times.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies to ensure that the room service is adequately equipped.
• To carry out Monthly quarterly biyearly yearly inventory of operating equipment.
• To conduct and assist the Stewarding Manager in monthly inventory checks on all operating equipment and supplies.
• To control the requisitioning storage and careful use of all operating equipment and supplies.
• To conduct daily preshift briefings to Heartists on preparation service and menu.
• To attend all meetings as required by F&B Management.
• To prepare and participate in the Monthly Objective Review.
• To undertake any reasonable tasks as assigned by the direct Manager.
• To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints requests and enquiries on food beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the room service cashiering procedures are strictly adhered.
• To ensure a supervisor is always available on duty including mini bar.

Remote Work :

No

Employment Type :

Full-time