Assistant Manager - Lost & Found

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Leave policy

Healthcare

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island in the UAE invites applications for an Assistant Manager - Lost & Found to lead the resort’s Lost & Found team. This role supports pre-opening operations at a luxury destination delivering guest-conscious service.

You will oversee receipt, logging, tagging and storage of found items, manage high‑value item chain of custody, coordinate returns or shipments, and collaborate with Housekeeping, Security, Front Office, F&B and Gaming to resolve guest inquiries with discretion

Qualifications

• Diploma or bachelor’s degree in hospitality, business, logistics or related field.
• Minimum four years in rooms operations, housekeeping administration, guest services, stores or inventory control.
• At least two years in a supervisory role.
• Experience with inventory control, chain of custody, secure storage and courier docs.
• Fluent English, written and spoken.
• Supervisory experience across multiple shifts.
• Pre-opening luxury hospitality experience.
• Arabic, Russian, Mandarin or other relevant language.

Responsibilities

• Oversee receipt, logging, photographing and storage of found items.
• Ensure chain of custody for high-value items and sensitive belongings.
• Manage guest inquiries and claims with empathy, discretion and professionalism.
• Verify ownership before release and escalate as needed.
• Coordinate returns by courier or in person; prepare shipping/docs.
• Collaborate with Housekeeping, Security, Front Office, F&B and Gaming.
• Maintain SOPs and support audits and data protection.
• Lead team training and development across shifts.
• Report metrics on found items and trends to leadership.

Skills

Team leadership

Attention to detail

Discretion

Guest service

Communication

Inventory tracking

Auditing

Data protection

Problem solving

Education

Diploma or bachelor’s degree in Hospitality Management, Business Administration, Logistics or related field

Tools

Excel

Word

Outlook

PMS systems

Lost-property/inventory tracking platforms

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Manager - Lost & Found to join the resort’s Lost & Found team.

Responsibilities

• Lost Property Operations: Oversees the receipt, logging, photographing, tagging and secure storage of found items from guest rooms, public areas, restaurants, casino, spa, beach and back-of-house locations, ensuring each item is accurately recorded on the day it is received.
• Secure Handling & Chain of Custody: Ensures cash, jewelry, watches, passports, bank cards, medication, electronics and other high-value or sensitive items are handled through enhanced procedures, with appropriate witnessing, Security involvement and complete movement records.
• Guest Communication & Claims: Manages enquiries received by telephone, email, website and in person, conducts thorough searches, responds within agreed service standards and communicates with empathy, discretion and professionalism.
• Ownership Verification & Release: Verifies ownership using item descriptions, identification, booking details and supporting information before any release, and escalates claims that cannot be properly substantiated.
• Return, Shipping & Documentation: Coordinates in-person collection or courier return, prepares shipping and customs documentation, confirms applicable charges with the guest and tracks each consignment through delivery.
• Interdepartmental Coordination: Partners with Housekeeping, Security, Front Office, Food & Beverage and Gaming to trace reported items, confirm recovery details and support timely resolution of guest enquiries.
• Compliance & Escalation: Refers suspected theft, police matters, guest claims or disputed ownership cases to Security and Guest Claims Administration, while preserving the item, documentation and related records.
• Retention & Disposal Control: Administers authorized retention, disposal, donation, destruction or release-to-finder processes strictly in line with resort policy, UAE legal requirements and documented approval controls.
• Store Control & Reconciliation: Controls access to the lost property store, maintains an orderly and secure storage environment, monitors capacity and conducts regular reconciliations between physical stock and system records.
• Discrepancy Management: Investigates discrepancies, losses or suspected misappropriation immediately, ensuring timely notification to the Manager, Security and relevant leadership as required.
• Team Leadership: Supervises, schedules, trains and coaches the Lost & Found team, setting clear expectations for accuracy, confidentiality, guest care and policy compliance across all shifts.
• Resort-Wide Standards: Trains colleagues in other departments on proper found-property handover procedures and reinforces consistent lost property standards across the resort.
• SOP Management: Maintains and updates departmental standard operating procedures and ensures they are understood, followed and reviewed for ongoing operational effectiveness.
• Reporting & Continuous Improvement: Produces reporting on received, returned, shipped, disposed and outstanding items, including return rates, recurring loss locations and key trends for Manager and Rooms leadership review.
• Audit & Data Protection: Supports internal and external audit reviews, implements agreed corrective actions and ensures all handling of guest property and personal data is confidential, auditable and compliant.
• Managerial Support: Deputizes for the Manager during absence, represents the department in interdepartmental meetings and performs other reasonable duties appropriate to the position as assigned by management.

About You

• Diploma or bachelor’s degree in hospitality management, business administration, logistics or a related field.
• Minimum four years of experience in rooms operations, housekeeping administration, guest services, stores or inventory control, including at least two years in a supervisory role.
• Practical understanding of inventory control, chain of custody, secure storage, guest-property handling and courier or customs documentation for local and international shipments.
• Confident user of Microsoft Excel, Word and Outlook, hotel property management systems and lost property or inventory tracking platforms.
• Fluent written and spoken English, with the ability to communicate clearly, respectfully and professionally with guests, colleagues and leadership.
• Strong attention to detail, record-keeping discipline and sound judgement when verifying ownership, releasing property, declining claims or escalating sensitive cases.
• Unquestionable integrity and discretion when handling cash, valuables, identity documents, medication, electronics and personal information belonging to guests and colleagues.
• Proven supervisory capability, with the ability to train, coach and develop a small team across multiple shifts.
• Physically able to lift, carry and shelve boxes, luggage and bulky items, and to work in a store environment for extended periods.
• Available to work extended hours, weekends and public holidays as operational needs require.
• Luxury hotel or integrated resort experience.
• Direct Lost & Found, housekeeping administration, security control room, inventory or guest claims experience.
• Pre-opening experience in a luxury hospitality environment.
• Arabic, Russian, Mandarin or another language relevant to the resort’s guest profile.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.