Assistant Manager, Groups & Events — Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated customer service professional to manage guest calls and requests, process reservations, and ensure guest satisfaction. The ideal candidate will have at least 2 years of related experience and a high school diploma. A passion for service and strong communication skills are essential. This role offers a unique opportunity to work in a dynamic environment focused on delivering exceptional guest experiences.

Qualifications

• At least 2 years of related work experience.
• Proficient in handling guest calls and requests.
• Ability to maintain confidentiality of proprietary information.

Responsibilities

• Process guest requests and reservations accurately.
• Develop and maintain positive relationships with guests.
• Monitor and ensure adherence to service quality standards.

Skills

Sales techniques

Customer service

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai is seeking a dedicated customer service professional to manage guest calls and requests, process reservations, and ensure guest satisfaction. The ideal candidate will have at least 2 years of related experience and a high school diploma. A passion for service and strong communication skills are essential. This role offers a unique opportunity to work in a dynamic environment focused on delivering exceptional guest experiences.