Assistant Manager, Front Office, SIRO One Za''abeel

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai seeks an Assistant Manager for the Front Office. Responsibilities include managing daily operations, resolving guest complaints, and ensuring high service standards. Ideal candidates have experience in luxury hotels and possess excellent communication and leadership skills. Join a team dedicated to creating memorable experiences for guests.

Qualifications

• Minimum two years in a luxury or boutique hotel in a similar position.
• Fluent in verbal and written English.
• Excellent computer and typing skills required.

Responsibilities

• Manage daily tasks and assist with training.
• Handle guest complaints autonomously.
• Support high-level customer service.

Skills

Guest service

Communication

Leadership

Problem solving

Microsoft Office proficiency

Opera software

Job description

Assistant Manager, Front Office, SIRO One Za'abeel

(17881)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world‑class wellbeing meets exceptional hospitality – through a combination of state‑of‑the‑art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose‑designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra‑luxury One&Only resorts worldwide.

Responsibilities

The purpose of this position is to manage the department daily tasks, assist in the training and counseling of the Team, reporting and manage any discrepancies necessary. Must be able to handle guest complaints and resolve them in an autonomous way, making track of resolution and following up. With experience in a high‑quality luxury boutique Hotel/Resort, the Assistant Manager FO will support the Director of F. House and remaining Team Members in offering the highest level of customer service and making sure that the tools necessary to be successful are present.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Most have a hands‑on approach. Manages the flow of questions and directs guests within the lobby.

• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making.
• Encourages and builds mutual trust, respect, and cooperation among team members from all Departments.
• Serve as a role model to demonstrate appropriate behaviours. Demonstrates honesty/integrity; leads by example.
• Assist the Director of Front Of House to supervise and manage the department Team Members. Understands employee positions to perform duties in their absence or in high demand times.
• Assist the Director of Front Of House to manage day‑to‑day operations, ensuring the quality, following of SOP’s and meeting the expectations of the guests on a daily basis.
• Assists in setting Departmental and individual goals and plans to prioritize, organize, and accomplish quality of service.
• Evaluate the staffing requirements and prepare work schedules, ensuring that there is appropriate coverage according to hotel occupancy.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Makes an accurate record of all complaints or issues, following up with guests for total satisfaction.
• Support implementation of the customer recognition/service program, communicating and ensuring the process.
• Is knowledgeable of the Hotel services, Membership advantages and inclusions. Provide immediate assistance to guests as requested.
• Can create a positive work environment by an active manner, being present in the Front of the House.
• Communicates and assists the Team to understand guest needs, providing guidance, feedback, and individual coaching when needed. Can follow the training program for each Team member position.
• Serve as a leader in displaying outstanding hospitality skills and being an example.
• Empowers the Team to provide excellent customer service, observing behaviours and providing feedback.
• Interacting with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system. Review and share Guest satisfaction results with the Team.
• Setting performance standards and monitoring performance.
• Assist as needed in the interviewing and hiring of team members with the appropriate skills.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• Participate as needed in the investigation of Team Members and guest accidents.
• Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understand and complies with security, health and safety policies and procedures.
• Ensure compliance with all policies, standards, and procedures.
• To assist with any other duties as required by the Hotel Manager or another member of the management team.

Qualifications

• Minimum two years working in a luxury, or boutique hotel in a similar position.
• Previous guest service and reservations experience required.
• Hotel Opening experience is a plus.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
• Excellent listening and comprehension skills required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.