Assistant Manager - Front Office (preferably russian/german/chinese speaker)

Hyatt Corporation; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Abu Dhabi seeks an Assistant Manager - Front Office to oversee guest services at the front desk. This full-time role involves supervising staff, ensuring adherence to hotel procedures, and maintaining high standards of guest satisfaction. Ideal candidates will have a diploma in Hospitality Management and 2-3 years of experience in front office roles. Proficiency in languages such as German, Russian, or Chinese is preferred.

Qualifications

• Minimum 2–3 years of experience in Front Office management.
• Strong leadership and communication skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in managing day-to-day operations of the front office.
• Supervise front desk team members and handle guest check-ins.
• Ensure adherence to hotel policies and promote exceptional customer service.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Flexibility

Education

Diploma or degree in Hospitality Management

Tools

Opera

Property management systems

Job description

Overview

Assistant Manager - Front Office (preferably Russian / German / Chinese speaker)

Park Hyatt Abu Dhabi, UAE – Front Office – Entry Level Manager – Full-time

Position Summary :

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Responsibilities

• Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.
• Supervise front desk team members, including training, scheduling, and performance evaluations.
• Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.
• Ensure adherence to hotel policies and procedures, including safety and security.
• Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.
• Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.
• Manage VIP arrivals, special requests, and ensure personalized guest service.
• Oversee cashiering and billing processes to ensure accuracy and compliance.
• Promote up-selling of rooms and hotel services to maximize revenue.
• Lead by example in delivering exceptional customer service standards.

Requirements

Diploma or degree in Hospitality Management or a related field.

Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.

Strong leadership, communication, and interpersonal skills.

Proficient in property management systems.

Ability to work under pressure and in a fast-paced environment.

Excellent problem-solving and conflict-resolution abilities.

Flexibility to work in shifts, including weekends and holidays.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous front office supervisory / team leader experience preferred, in a luxury hospitality company.
• Experience working with Opera is required.
• Ability to work a flexible schedule.
• German / Russian / Chinese language will be ideal.