Assistant Manager, Call Center Ops: Elevate Guest Service

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 133,920 - 200,880; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Excellent leave policy

Job summary

Wynnalmarjanisland is seeking an Assistant Manager for Call Center Operations in Ras al-Khaimah, UAE. The ideal candidate will have 3–5 years of experience in call center operations and will oversee daily operations, ensuring SLAs and service quality are met.

Responsibilities include leading a team, managing KPIs, and implementing process improvements. Benefits include an attractive salary paid in AED, excellent leave policy, and healthcare package.

Qualifications

• 3–5 years of experience in call center operations, including 1–2 years in a supervisory role.
• Strong understanding of call center technologies and performance metrics.
• Ability to manage KPIs, workforce, and service quality.

Responsibilities

• Oversee daily call center operations across all channels.
• Ensure SLAs are achieved and monitor real-time performance.
• Handle complex escalations and provide operational support.

Skills

Leadership

Communication

Problem-solving

Customer service best practices

Multi-channel operations

Call center technologies

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

Call center software platforms

CRM systems

Workforce management tools

Reporting platforms

Job description

Wynnalmarjanisland is seeking an Assistant Manager for Call Center Operations in Ras al-Khaimah, UAE. The ideal candidate will have 3–5 years of experience in call center operations and will oversee daily operations, ensuring SLAs and service quality are met.

Responsibilities include leading a team, managing KPIs, and implementing process improvements. Benefits include an attractive salary paid in AED, excellent leave policy, and healthcare package.