Assistant Manager - Branch Controls (UAE Nationals)

RAK BANK; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking an experienced professional to manage operational risk incidents and ensure compliance across branches. The ideal candidate will have a Bachelor's degree and at least 5 years in banking operations, focused on risk management. This role includes evaluating incidents, coordinating corrective actions, and leading compliance initiatives for operational excellence.

Qualifications

• Minimum 5 years of hands-on experience in banking operations, with a strong background in operational risk management.
• Extensive exposure to banking operations, regulatory compliance, and risk mitigation practices.

Responsibilities

• Evaluate operational risk incidents and recommend preventive measures.
• Coordinate with internal departments for timely resolution.
• Act as the Single Point of Contact (SPOC) for branch operations.
• Monitor compliance with operating procedures and regulatory requirements.
• Design and execute risk-based monitoring programs.
• Handle branch control mailbox queries.
• Conduct error monitoring and ensure timely submissions.
• Support strategic projects to meet timelines and quality standards.
• Perform operational duties with a focus on process improvement.

Skills

Analytical Thinking

Problem Solving

Project Management

Communication

Leadership

Compliance Awareness

Education

Bachelor’s degree in Business Administration, Finance or a related field

Job description

About the role

You will play a pivotal role in managing and reporting operational incidents across branches, ensuring robust controls and compliance with regulatory standards. You will report to the Business Operational Risk Manager and work closely with cross-functional teams including Internal Audit, Compliance, Internal Controls, and Branch Operations.

What You’ll Be Doing

• Evaluating operational risk incidents and recommending preventive measures to mitigate future occurrences.
• Coordinating with internal departments to ensure timely resolution and implementation of corrective actions.
• Acting as the Single Point of Contact (SPOC) for branch operations and controls, ensuring seamless communication and issue resolution.
• Monitoring compliance with operating procedures and regulatory requirements across branches.
• Designing and executing risk-based monitoring programs to ensure operational excellence.
• Handling branch control mailbox queries and ensuring same-day resolution of complaints and inquiries.
• Conducting error monitoring and ensuring timely submission within defined turnaround times (TAT).
• Supporting strategic projects, ensuring adherence to timelines, budgets, and quality standards.
• Performing operational duties with a focus on process improvement, accuracy, and exceptional customer service.

What We’re Looking For

• Education: Bachelor’s degree in Business Administration, Finance or a related field.
• Experience: Minimum 5 years of hands‑on experience in banking operations, with a strong background in operational risk management, internal controls, and fraud investigations.
• Industry Exposure: Extensive exposure to banking operations, regulatory compliance, and risk mitigation practices.

Skills

• Analytical Thinking: Ability to assess incidents critically and recommend effective solutions.
• Problem Solving: Applies logical reasoning to evaluate and resolve operational challenges.
• Project Management: Coordinates and executes tasks efficiently within defined timelines.
• Communication: Builds collaborative relationships and ensures clear, timely communication across teams.
• Leadership: Takes initiative and fosters teamwork to achieve departmental goals.
• Compliance Awareness: Ensures adherence to policies, procedures, and regulatory standards.