Assistant Human Resources Manager - Grand Mercure Business Bay

Accor Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Grand Mercure Business Bay, part of Accor, seeks an experienced Assistant Human Resources Manager in Dubai to support Talent & Culture operations. You will help develop HR policies, manage workforce planning, recruitment, compensation, benefits, and employee relations while ensuring regulatory compliance and alignment with Accor standards.

You will work closely with the Director of Talent & Culture, deputize when needed, and contribute to strategic business and workforce objectives in a dynamic

Qualifications

• Bachelor's Degree in HRM or Hotel Management.
• 3–5 years of Human Resources Management experience.
• Experience in UAE hospitality industry preferred.
• Knowledge of UAE labor laws, MOHRE regulations, and visa procedures.
• Experience with Accor HR standards, HRMS, and payroll systems is advantageous.
• Proficient in Excel, Word and PowerPoint.
• Excellent written and spoken English.

Responsibilities

• Support the development and implementation of HR policies aligned with hotel objectives.
• Assist in workforce planning, recruitment, compensation, benefits, and labour relations.
• Provide HR guidance to hotel management on staffing and welfare matters.
• Prepare monthly HR reports and workforce data.
• Deputize for the Director of Talent & Culture when required.
• Ensure compliance with UAE laws and Accor standards.

Skills

English proficiency

HR management

Employee relations

Staff recruitment

Education

Bachelor's Degree in Human Resources Management or Hotel Management

Tools

HRMS

Payroll platforms

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Assistant Human Resources Manager - Grand Mercure Business BayJob Snapshot: Role: Assistant Human Resources Manager - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Human Resources - Experience: 3-5 years of Human Resources Management experience - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Grand Mercure Business Bay, part of Accor, is seeking an experienced Assistant Human Resources Manager to support its Talent & Culture operations in Dubai, United Arab Emirates. Located in the heart of Business Bay, the 270-room premium hotel combines international hospitality standards with the Grand Mercure brand's commitment to cultural authenticity, meaningful connections, and personalized guest experiences. The Assistant Human Resources Manager will support the development and implementation of HR policies, workforce planning, recruitment, compensation and benefits, employee relations, learning and development, and performance management initiatives. Working closely with the Director of Talent & Culture and hotel leadership, the successful candidate will help create an engaging workplace culture while ensuring compliance with UAE employment legislation and Accor's People & Culture standards. The position also involves deputizing for the Director of Talent & Culture during their absence and contributing to the hotel's strategic business and workforce objectives.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Human Resources
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Talent & Culture Strategy and HR Administration

• Support the Director of Talent & Culture in implementing human resources strategies aligned with hotel business objectives.
• Assist in developing and maintaining HR policies, procedures, and operational standards.
• Provide professional HR guidance to hotel management on staffing, compensation, benefits, employee welfare, and labor relations.
• Participate in management meetings to review progress against business plan objectives.
• Contribute to the annual Talent & Culture departmental business plan.
• Prepare and compile monthly HR reports, workforce information, and departmental performance data.
• Support the preparation of Talent & Culture and training budgets, forecasts, and related financial planning activities.
• Ensure HR practices comply with applicable legislation, industry standards, company policies, and local requirements.
• Deputize for the Director of Talent & Culture when required.

Recruitment and Workforce Planning

• Analyze current and projected hotel manpower requirements in consultation with department heads.
• Support workforce planning to maintain appropriate staffing levels according to anticipated business activity.
• Develop and implement recruitment strategies to attract qualified candidates.
• Coordinate recruitment activities with hiring managers following the required departmental and General Manager approvals.
• Maintain professional relationships with recruitment agencies and other employment sources.
• Conduct candidate interviews, assessments, and evaluations.
• Coordinate employee selection and recruitment procedures in accordance with established standards.
• Conduct exit interviews and identify relevant workforce trends.
• Support recruitment initiatives that align with the hotel's operational and service requirements.
• Maintain awareness of applicable Emiratisation targets and contribute to related initiatives.

Payroll, Compensation and Employee Benefits

• Oversee HR administrative activities relating to payroll, compensation, and employee benefits.
• Support the administration of the Wage Protection System (WPS) and accurate salary payments.
• Maintain appropriate oversight of employee gratuity and end-of-service settlement processes.
• Ensure employee compensation and benefits are administered fairly, accurately, and within required timelines.
• Maintain accurate employee contracts, benefit entitlements, and statutory deduction records.
• Review market compensation trends and support salary benchmarking activities.
• Recommend improvements to wage and salary structures to support employee attraction and retention.
• Coordinate employee medical insurance administration in accordance with applicable Dubai Health Authority requirements.
• Support compliance with payroll reporting and relevant regulatory obligations.

UAE Labor Law and Regulatory Compliance

• Ensure HR operations comply with UAE Federal Labor Law and Ministry of Human Resources and Emiratisation (MOHRE) regulations.
• Oversee employment contract registration, work permits, and applicable workforce quota requirements.
• Coordinate employee visa applications, renewals, and cancellations through GDRFA and PRO services.
• Maintain compliance with WPS requirements and applicable salary payment procedures.
• Ensure appropriate management of employee records and employment-related documentation.
• Support compliance with Dubai Municipality health and safety requirements affecting employee accommodation and facilities.
• Maintain awareness of relevant Dubai Department of Economy and Tourism requirements for hotel staff classification and licensing.
• Ensure employee medical insurance arrangements meet applicable regulatory requirements.
• Follow Accor's Code of Ethics, compliance framework, and Talent & Culture audit requirements.
• Maintain confidentiality when handling employee records, disciplinary matters, and sensitive organizational information.

Employee Relations and Workplace Culture

• Provide guidance to managers on employee relations, grievances, and disciplinary procedures.
• Support fair and timely resolution of workplace concerns.
• Promote positive employee relations and a respectful, inclusive working environment.
• Assist with labor relations matters and, where applicable, interactions with employee representatives and labor organizations.
• Support the implementation of employee welfare, communication, and engagement initiatives.
• Coordinate employee events, social activities, recreational programs, and recognition initiatives.
• Oversee employee facilities, including locker rooms, rest areas, and staff dining facilities.
• Support the preparation and editing of staff newsletters and internal communications.
• Help employees from diverse nationalities and backgrounds adapt to the local culture and hotel working environment.
• Promote Accor's diversity, inclusion, and employee engagement commitments.

Training, Performance and Career Development

• Identify short-term and long-term training requirements across hotel departments.
• Support the development and delivery of training programs that address operational and employee development needs.
• Coordinate Accor Academy learning opportunities and leadership development pathways.
• Assist with performance management processes and employee review cycles.
• Support talent assessments, career development, and internal mobility initiatives.
• Review departmental recommendations for employee promotions and career progression for submission through the appropriate approval process.
• Assist in developing succession plans for potential middle and senior management candidates.
• Work with department heads and the General Manager to identify employees with leadership potential.
• Support the implementation of learning platforms and Talent & Culture development systems.
• Encourage continuous learning and professional development throughout the hotel.

Accor Heartist Culture and Employee Engagement

• Champion Accor's Heartist culture, values, and People & Culture brand standards.
• Support the implementation of employee engagement surveys and recognition programs.
• Coordinate initiatives such as Heartist Awards and other employee appreciation activities.
• Review employee engagement survey findings and help implement property-level improvement plans.
• Promote meaningful employee experiences that reflect Accor's hospitality philosophy.
• Encourage collaboration, cultural sensitivity, and a positive workplace environment.
• Support employee communication initiatives that strengthen engagement and organizational alignment.

Talent & Culture Systems and Reporting

• Maintain accurate HR information through applicable Human Resources Management Systems (HRMS).
• Support payroll systems, employee records, performance review platforms, and learning management tools.
• Prepare periodic workforce and departmental reports for management review.
• Monitor HR administrative procedures to ensure accuracy, consistency, and compliance.
• Support internal audits and maintain appropriate documentation.
• Provide relevant HR information to support departmental planning and management decisions.
• Handle confidential employee and business information responsibly.

Team Leadership and Department Management

• Support the recruitment, selection, and development of Talent & Culture team members.
• Identify employees with potential for further professional development.
• Conduct performance reviews and address performance concerns within the team.
• Monitor employee professionalism, work performance, and conduct.
• Coordinate departmental training to strengthen HR team capabilities.
• Conduct monthly departmental meetings to share information, obtain feedback, and address operational matters.
• Promote teamwork, accountability, and a service-oriented approach.
• Attend management briefings, meetings, and training sessions as required.
• Maintain professional grooming and personal presentation standards.
• Remain familiar with hotel fire safety, life safety, and emergency procedures.
• Perform other reasonable duties assigned by hotel management.

Required Qualifications and Experience

• Bachelor's Degree in Human Resources Management or Hotel Management.
• Minimum 3-5 years of Human Resources Management experience.
• Previous experience in the UAE hospitality industry is preferred.
• Experience with Accor brand standards and HR systems, including HRMS and payroll platforms, is an advantage.
• Strong understanding of UAE labor and employment legislation.
• Knowledge of MOHRE regulations, Wage Protection System requirements, and employee visa procedures.
• Excellent written and spoken English proficiency.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience supporting recruitment, employee relations, compensation, benefits, and HR administration.

Professional Skills and Competencies

• Strong leadership, interpersonal, and negotiation skills.
• Excellent communication and employee relationship management abilities.
• Sound knowledge of hospitality human resources practices.
• Ability to provide practical HR guidance to management and employees.
• Strong organizational skills and attention to detail.
• Results-oriented and service-focused approach.
• Ability to manage multiple responsibilities in a demanding hotel environment.
• Effective decision-making and problem-solving skills.
• Ability to remain professional under pressure.
• Strong teamwork and employee development capabilities.
• Self-motivated attitude with the ability to take initiative.
• Commitment to confidentiality, fairness, and ethical HR practices.
• Professional appearance and presentation.

About Grand Mercure Business Bay

Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive in Dubai's Business Bay district. The property reflects the Grand Mercure brand's emphasis on pride of place, cultural immersion, refined hospitality, and meaningful human connections. Hotel facilities include four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an outdoor pool terrace overlooking the Business Bay skyline. As part of Accor's international hotel portfolio, Grand Mercure Business Bay combines recognized hospitality standards with authentic experiences inspired by its destination. The hotel welcomes business and leisure travelers seeking a combination of convenience, cultural discovery, and personalized service.

About Accor

Accor is a global hospitality group with more than 45 brands, approximately 5,600 hotels, 10,000 restaurants and lifestyle destinations across 110 countries. The group is committed to responsible hospitality, innovation, and creating memorable experiences for guests, employees, and communities. At Accor, employees are known as Heartists, reflecting the belief that hospitality is a work of heart. The company promotes a supportive working environment where employees can develop their skills, explore career opportunities, and contribute to meaningful hospitality experiences. Accor also offers sector‑specific employee benefits and recognition programs, with opportunities for professional development across its international hospitality network.