Assistant Front Office Manager: VIP Guests & Overnight Operations

Four Seasons Hotels and Resorts; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates seeks an experienced Assistant Front Office Manager to oversee Front Desk operations. Key responsibilities include supervising staff, ensuring guest satisfaction, and managing arrivals and departures. Ideal candidates will have 2-3 years of experience in luxury hospitality and excellent communication skills. The role offers a competitive salary and comprehensive benefits package.

Benefits

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other hotels

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Qualifications

• A minimum of at least 2 to 3 years of experience in a similar role in a luxury brand.
• An outgoing personality and a can-do approach to tasks.
• High level of understanding and knowledge of Rooms operations.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Oversee the Front Desk operations and respond to guest requests.
• Train and supervise the Front Desk team.
• Ensure guest satisfaction and handle complaints.
• Monitor the Arrival and Departure of Elite guests.
• Manage staff during the overnight shift and assure standards are met.

Skills

Communication skills

Interpersonal skills

Room operations knowledge

Customer service

Problem-solving skills

Job description

A luxury hotel chain in the United Arab Emirates seeks an experienced Assistant Front Office Manager to oversee Front Desk operations. Key responsibilities include supervising staff, ensuring guest satisfaction, and managing arrivals and departures. Ideal candidates will have 2-3 years of experience in luxury hospitality and excellent communication skills. The role offers a competitive salary and comprehensive benefits package.