Assistant Front Office Manager — Guest Experience Champion

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Dubai seeks an experienced Assistant Front Office Manager to enhance guest experiences and support team performance. The ideal candidate will have luxury hotel experience, strong mentoring skills, and a relevant hotel qualification. Key responsibilities include overseeing guest interactions and maintaining high service standards. This role offers competitive salary and excellent development opportunities.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Transportation to and from work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Experience in luxury hotels delivering tailored guest experiences.
• Strong presentation skills and the ability to influence others.
• Ability to analyze complex data and recommend improvements.

Responsibilities

• Support team in improving guest experience and service efficiency.
• Guide Front Office team and ensure best guest experience.
• Manage profitability and maintain financial goals.

Skills

Luxury hotel experience

Strong interpersonal skills

Mentoring and leadership

Analytical skills

Emotional intelligence

Education

Relevant professional qualification or hotel school diploma

Job description

A prestigious hotel group in Dubai seeks an experienced Assistant Front Office Manager to enhance guest experiences and support team performance. The ideal candidate will have luxury hotel experience, strong mentoring skills, and a relevant hotel qualification. Key responsibilities include overseeing guest interactions and maintaining high service standards. This role offers competitive salary and excellent development opportunities.