Assistant Front Office Manager - FIVE LUXE JBR

FIVE Hotels & Resorts; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced Assistant Front Office Manager to join their team. You will lead the front office operations to ensure an exceptional guest experience while motivating the team. The ideal candidate will have a bachelor's degree in hospitality management, 1-2 years of experience in a luxury hotel, and will thrive in a fast-paced environment. Join them to drive innovation and excellence in service.

Qualifications

• 1-2 years of experience in a luxury hotel environment.
• Experience in Forbes or LQA-rated properties is advantageous.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Greets guests with a warm FIVE-styled welcome.
• Oversees reception and registration processes.
• Manages and coordinates front-of-house operations.
• Anticipates and proactively addresses guests’ needs.
• Conducts performance evaluations and provides mentorship.

Skills

Excellent communication

Leadership skills

Organisational skills

Creative problem-solving

Fluency in English

Education

Bachelor's degree in hospitality management

Job description

Assistant Front Office Manager

Join the FIVE Tribe – and get ready to make waves. The role is part of the Front Office Team, delivering exceptional experiences across our award‑winning lifestyle destinations.

A driven self‑starter: Excellent communication, leadership and organisational skills. Astute creative and critical thinker who can conceptualise and implement innovative solutions in a fast‑paced environment. A keen eye for detail, proactive execution, and a “can‑do” attitude combined with taking ownership make you a highly motivated go‑getter.

What We’re Looking For

• A bachelor's degree in hospitality management or a related field (preferred).
• 1–2 years of experience in a luxury hotel environment in a supervisory or managerial front office role, delivering sensational guest experiences.
• Experience in Forbes or LQA‑rated properties is advantageous.
• Strong organisational and leadership skills, inspiring the FIVE Tribe to new heights.
• Energetic conversationalist, engaging guests with lively discussions.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Professional, Insta‑worthy appearance, adhering to FIVE Grooming Standards.
• Excellent communication and interpersonal skills; strong verbal and written skills to engage guests, members, and stakeholders.
• Proactive nature with meticulous eye for detail, ensuring perfect operation.
• Creative problem‑solving, ownership of all duties and tasks, and delivering an unparalleled journey at FIVE.
• Skills in improving customer satisfaction and driving profitability, showcasing commitment to industry‑leading standards.
• Visionary thinking, finding creative solutions and taking full ownership.
• Fluency in English (additional languages are a plus).
• Hands‑on attitude fueled by a “can‑do” spirit.

Key Responsibilities

• Greets guests with a warm FIVE‑styled welcome, ensuring a sensational journey.
• Oversees reception and registration processes, setting the tone for excellent service.
• Manages and coordinates front‑of‑house operations, elevating the vibe across all touchpoints.
• Exudes a strong, approachable presence at the front desk, ready for guests and fellow FIVERs.
• Anticipates and proactively addresses guests’ needs, inquiries, complaints and requests with utmost professionalism.
• Prioritises regular audits and inspections of front‑desk operations to validate quality standards and identify improvement areas.
• Schedules the front‑office team for optimal coverage during peak hours, events, and low occupancy periods.
• Maintains strict adherence to cash‑handling procedures, ensuring precise accuracy and security.
• Collaborates with the Front Office Manager on recruitment, training, and development.
• Works closely with the Front Office Manager to update SOPs and deliver premium guest service.
• Conducts performance evaluations, providing constructive feedback and mentorship.
• Oversees the reservation process, room assignments and availability to optimise occupancy and revenue.
• Joins forces with concierge to provide personalised assistance and local arrangements.
• Fosters open communication with housekeeping, sales, and F&B for efficient operations.
• Builds relationships with VIP guests and repeat customers, acknowledging loyalty with personalised gestures.
• Implements guest recognition programmes and initiatives, enhancing loyalty and reviews.
• Monitors and responds to online reviews with professional etiquette.

The Team

‘FIVERs’ are cultured yet chic, confident yet self‑effacing, working hard to play even harder. As a FIVE Tribe member, you’ll personify the distinct vibe at FIVE, creating Insta‑perfect experiences that keep guests coming back. If you dream of being surrounded by like‑minded individuals who share a passion for delivering unforgettable moments, look no further and unleash your next‑level potential.

Our Sustainability Commitment

FIVE is a leader in sustainable luxury living and hospitality. Our UAE‑based destinations were the first and only hotels in the UAE to obtain the I‑REC for 100% renewable electricity in 2022 and to maintain a fully LEED Platinum–certified portfolio. We are committed to sustainability without compromising luxury, as illustrated by our ongoing pursuit of LEED Platinum certification and other green initiatives.