Assistant Front Office Manager

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Dubai seeks an experienced Assistant Front Office Manager to enhance guest experiences and support team performance. The ideal candidate will have luxury hotel experience, strong mentoring skills, and a relevant hotel qualification. Key responsibilities include overseeing guest interactions and maintaining high service standards. This role offers competitive salary and excellent development opportunities.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Transportation to and from work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Experience in luxury hotels delivering tailored guest experiences.
• Strong presentation skills and the ability to influence others.
• Ability to analyze complex data and recommend improvements.

Responsibilities

• Support team in improving guest experience and service efficiency.
• Guide Front Office team and ensure best guest experience.
• Manage profitability and maintain financial goals.

Skills

Luxury hotel experience

Strong interpersonal skills

Mentoring and leadership

Analytical skills

Emotional intelligence

Education

Relevant professional qualification or hotel school diploma

Job description

Who we are: Our Hotels work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life.

As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.

Job Details

Job Title: Assistant Front Office Manager

Contract Type: Permanent

Status: Full time

What you’ll do

• You will be responsible for supporting the team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes, as well as driving key hotel projects in support of our strategic priorities and business goals.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As an Assistant Front Office Manager, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values, and bring the Company Philosophy We Care to life, ensuring our employees and guests receive nothing but the best experience.
• You’ll have experience working in luxury hotels, delivering unique, tailored, and personalized experiences, and you will be responsible, together with other front of house leaders, to guide and inspire the Front Office team to ensure our guests receive nothing but the best experience.
• As a detail-oriented and hands-on Team Player with strong interpersonal skills, you will thrive on mentoring team members to achieve better results and celebrate success within the team.
• You are responsible for the oversight and influence over the guest experience throughout all phases of the guest journey. Ensures all service delivery and operational processes are rooted in Guest Centricity.
• Our Assistant Front Office Manager enables operational excellence to ensure the key brand benefits are delivered throughout all touch points in the guest journey.
• Establishes and supports profitability through expense management and inventory control. Maintains a high level of awareness in hotel financial goals and implement best practices within the division to maximize capabilities and guest experience.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and strategic agility, effectively managing short- and long-term business goals, and ability to anticipate, identify, and translate into innovative business solutions.
• You have a proven ability to analyze complex data, recommend improvement strategies, and communicate and train at all levels in the practical application of statistical methods and tools.
• You will have strong presentation skills, ability to present financial impact of recommendations made, and sell ideas persuasively, influence without direct authority, showing a high level of emotional intelligence to adapt to various cultural settings and situations.
• You are skilled in critically analyzing situations and providing balanced outcomes, while exhibiting entrepreneurial leadership and driving for maximization of returns to all stakeholders.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages, including Arabic, Italian, French, Spanish, or German, are highly desirable.
• You will have a relevant professional qualification or hotel school diploma and bring a wealth of past experience working in a similar capacity for luxury hotels.

What you’ll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company-provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

Job Location: United Arab Emirates, Dubai