Assistant FO Manager / FO Team Leader

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Front Office Team Leader to assist in supervising the Front Office Team. You will ensure team members are prepared to deliver exceptional guest experiences, manage staff performance, and maintain high operational standards. The ideal candidate will have previous supervisory experience in a hotel setting, strong leadership skills, and a commitment to excellent customer service.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Assist the Operations Manager to oversee the entire Front Office operation.
• Monitor the appearance, standards, and performance of Front Office Team Members.
• Conduct monthly communication meetings in absence of Front Office Manager.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness

Leadership skills

Communication skills

Customer service orientation

Ability to work under pressure

Job description

A Front Office Team Leader assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Team Leader, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Operations Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Assist the Operations Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Operations Manager with staff performance issues in compliance with company policies and procedures
• Assist the Operations Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Assistant FO Manager/ FO Team Leader

Location: null

Requisition ID: HOT0C3D5

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