Assistant Executive Housekeeper

Kempinski Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Housekeeping Manager to oversee the housekeeping department. The successful candidate will ensure high cleanliness standards, supervise staff, and manage daily operations. Applicants should have 3 to 5 years of management experience in a hotel environment. This is a full-time position with competitive compensation.

Qualifications

• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel.
• Operational knowledge of housekeeping equipment including washing machine and pressing machine.
• Strong management skills and ability to inspire others.

Responsibilities

• Supervise Housekeeping Department Staff and ensure adherence to hotel standards.
• Assign duties and special projects to cleaning staff and monitor progress.
• Inspect public areas and guest floors to maintain cleanliness standards.

Skills

Housekeeping management experience

Cleaning techniques knowledge

Communication skills

Management skills

Knowledge of cleaning products

Tools

Opera PMS

Microsoft Office Applications

Job description

Overview

Department: Hauswirtschaft & Wäscherei

Employment Type: Festanstellung - Vollzeit

Location: Vereinigte Arabische Emirate - Dubai

Description

The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on floors and public areas. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, they are fully responsible for the management of the Housekeeping Department.

Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
• Check rooms randomly and particularly all those assigned to VIP, VVIP and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing applicants.
• Identify department training needs, develop the training plan and get the approval of the Executive Housekeeper before implementation of training.
• Keep the Housekeeping Staff informed on daily operational activities and challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipment and supplies and assure their availability.
• Control usage of all amenities and cleaning supplies to ensure budget compliance and appropriate usage of equipment and tools.
• Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to the Executive Housekeeper on improving services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• 3 to 5 years experience in a Housekeeping management position. Preferably in a 5 star hotel
• Operational knowledge of housekeeping equipment and machines, including washing machine, dry-cleaner, and pressing machine.
• Knowledge on how to clean different fabric materials
• Knowledge of chemicals
• Knowledge and skills on Cleaning techniques
• Knowledge on cleaning products, equipment and machines
• Knowledge on housekeeping procedures and standards
• Knowledge of Opera PMS
• Microsoft Office Applications
• People oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others
• Experience in revenue management would be an advantage
• Analytical and problem solving skills and execution of work

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, Kempinski has long been synonymous with style, mobility and efficiency. They are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.