Assistant Director of Human Resources

Chedi Hospitality; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Sharjah is looking for an experienced HR Manager to oversee all human resources functions, ensure compliance with UAE labor laws, and facilitate effective recruitment strategies. The ideal candidate should demonstrate leadership, collaboration, and a thorough understanding of HR practices within the hospitality industry. This position requires excellent communication skills and a commitment to uphold the hotel's standards.

Responsibilities

• Ensure Standard Operating Procedures are followed in the HR Department.
• Work collaboratively with all hotel teams and staff.
• Organize regular team meetings and document outcomes.
• Counsel and discipline HR employees as needed.
• Monitor local market trends to suggest improvements.
• Plan and organize HR pre-opening activities.
• Ensure fire evacuation procedures are in place and practiced.
• Build strong relationships with management for smooth operations.
• Conduct recruitment trips when necessary.
• Maintain contact with external recruitment sources.
• Network with local organizations to source candidates.
• Oversee candidate identification and selection processes.
• Determine salaries and bonuses for HR employees.
• Ensure departmental rosters are budget-compliant.
• Maintain HR equipment and working materials.
• Ensure employee safety and minimize turnover.
• Conduct 'Chedian opinion surveys' and suggest improvements.
• Compare salaries and staffing numbers with competitors.
• Communicate courteously with guests and colleagues.
• Stay informed of hotel policies and local regulations.
• Maintain professional appearance standards.
• Handle team member complaints and grievances.
• Lead monthly 'Coffee with GM' and 'Town Hall Meetings'.
• Facilitate implementation of HR software.
• Implement annual vacation plans across all properties.
• Ensure compliance with UAE labor laws.
• Conduct exit interviews per policy.
• Submit HR-related reports to management.

Job description

• To ensure that Standard Operating Procedures are in place for all Human Resources Department sections and that they are updated frequently and adhered to at all times.
• To work together with all other hotel team and to ensure that all HR employees fully cooperate with staff from other hotel departments at all times.
• To ensure regular team, section and departmental meetings are held and that the results/outcomes are recorded, filed and followed up.
• To counsel & discipline HR employees if needed to address performance shortfalls ensuring that appropriate records are left in the employee files and that the hotels disciplinary procedures are followed at all times.
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
• To plan and organize all HR pre-opening activities including, but not limited to finalizing the pre-opening headcount and staff arrival schedule, sourcing suitable staff accommodation in liaison with the General Manager and the Al Bait Management, regularly reviewing the critical path, finalizing the staff handbook / job descriptions / HR policies and procedures and to liaise with immigration authorities of Sharjah.
• To make sure that appropriate fire evacuation procedures are in place for all Human Resources Department sections, that all HR employees are aware of them and that regular department fire drills are carried out.
• To build a good working relationship with the management to facilitate the smooth opening and running of the hotel.
• To plan and undertake recruitment trips as and when they are necessary.
• To establish and maintain contact with external recruitment sources, e.g. state job service, local colleges, local & international recruitment agencies and to attend job fairs and ensure documentation of outreach efforts in accordance with HR SOPs.
• To network with local organization (e.g.) hotel association and peers to source candidates for current or future vacancies.
• To oversee/ monitor candidate identification and selection process ensuring that effective recruitment efforts are being utilized for open positions in appropriate places to attract a diverse candidate pool.
• To oversee the selection/ non-selection and offers processes to ensure proper procedures are followed, e.g. valid reasons for selection/ non-selection and applicants receive status notifications.
• To be involved in determining salaries & bonuses for all HR employees and in the selection of CAPEX items for the department.
• To ensure that all departmental rosters are drawn up correctly and are based on the current budget and business figures.
• To make sure that all HR working materials / equipment, area, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health & safety concerns are immediately reported to the appropriate departments for rectification.
• To ensure that all employees work in a safe manner, that work-related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws & regulations of the UAE are adhered to at all times by all staff members.
• To conduct/ organized "Chedian opinion surveys", to communicate the results to the hotel management and to suggest appropriate corrective action as & when necessary.
• To regularly compare the hotels salaries / staffing numbers to local competitors to ensure that the hotel is aligned with the industry average regarding salaries, benefits and staffing levels.
• To interact and communicate with guests & colleagues in a courteous, friendly, open and honest manner at all times.
• To be fully aware of all hotel policies, procedures and government rules & regulations and to maintain good relations with the police and other local authorities at all times.
• To consistently well groomed & professional in appearance and to make sure that all HR employees on duty are correctly groomed and wearing the appropriate uniform.
• Handle team member complaints & grievances.
• Lead the “Coffee with GM” & “Town hall Meeting “monthly.
• Facilitate implementing HR software.
• Implement annual vacation plan calendar for the property across all properties
• Implement departmental polices.
• Ensure compliance with relevant UAE labor law.
• Ensure exit interview are conducted as per policy and procedures, trends, training needs & issues identified.
• Ensure “Chedian opinion survey” is conducted every 6 Months and the required action plan taken on the survey results.
• Timely Submission of all HR Related reports to the General Manager, Financial Controller, Owners Office and Corporate office.
• Oversee and advice the Security operations along with the Assistant Security manager.