Assistant Butler Manager

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a Guest Services Manager. The role involves providing personalized service, coordinating with departments, and ensuring guest satisfaction. No previous experience is required, but managerial experience is essential. The ideal candidate will maintain professionalism and a positive attitude while addressing guest needs. Competitive opportunities for growth and development are available.

Qualifications

• No related work experience required.
• No supervisory experience required.
• Manager experience is required.

Responsibilities

• Provide personalized service and attention to fulfilling all guest needs.
• Coordinate with front desk to prepare VIP rooms.
• Report accidents, injuries and unsafe work conditions.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Position Summary

Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation sales and other departments and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.

Report accidents, injuries and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Equal Opportunity Statement

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Required Experience: Manager