Assistant Branch Manager-UAEN Only

Emirates Islamic Bank; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Emirates Islamic Bank in Abu Dhabi is seeking a customer service-focused professional to ensure high satisfaction through strong product knowledge and quality service across channels.

The role involves analyzing customer feedback, collaborating with departments, and driving process improvements and digital channel enhancements. You will lead teams and stakeholders with a results-driven approach.

Qualifications

• Strong customer service knowledge and product/service offering understanding.
• Ability to handle escalated customer queries effectively.
• Collaborates with various departments to feedback on offerings based on customer feedback.
• Proactive in process improvement and digital service channel enhancement.
• Results-oriented, self-motivated with strong business acumen.

Responsibilities

• Ensure customer service teams achieve high satisfaction through knowledge of products and services.
• Provide quality customer service in interactions with customers.
• Handle escalated customer queries in a timely manner.
• Work with other departments to feedback on products and services from customer insights.
• Drive process improvements and collaborate on automated/digital service channels.
• Lead teams and manage stakeholders with a pleasant disposition.

Job description

Job description

The job holder ensures that the customer service teams are able to achieve high customer satisfaction levels through adequate product and service offering knowledge and provides quality customer service when interacting with customers. The job holder is also responsible for handling any escalated customer queries. The job holder works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback. The job holder is involved with process improvement design as well as working alongside automated and digital service channels. The job holder is results-oriented, self-motivated and determined to improve customer service standards. The job holder has strong business acumen to identify new service opportunities. They are organized and able to work independently in fast paced environments. The job holder is also able to lead teams with their pleasant disposition towards internal and external stakeholders.