Area Manager (Level 5), FC Operations

Q Tech General Trading LLC; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Amazon in Dubai, UAE is seeking an Area/Shift Manager to lead a large, diverse team and ensure the area keeps pace with demand. This hands-on role offers exposure to the complexities of global operations and requires you to drive productivity while coordinating with colleagues to address daily challenges.

You will implement your team's approach to improve efficiency, maintain safety standards, and collaborate with engineers and other managers.

Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon experience.
• 3+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyse and implement corrective actions to ensure quality and productivity across all shifts.
• Support and lead a team while handling administrative work and building a strong team culture.
• Analyse performance and suggest process improvements to optimise work and customer service.
• Collaborate with other managers to standardise shift processes.

Education

Bachelor's degree or equivalent, or 3+ years of Amazon experience

Job description

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

When you join Amazon as an Area/Shift Manager, you ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team s approach to drive productivity, you ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Desired Candidate Profile

• 3+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.