Area Manager - Amazon Logistics, AMZL / FC

Q Express Documents Transport LLC - Dubai South Branch; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A logistics and delivery company in Abu Dhabi is seeking an Area Manager to oversee operations and lead a dynamic team. The ideal candidate will have experience in employee performance management and thrive in a fast-paced environment. Responsibilities include managing delivery operations, supporting shift leaders, and improving customer service metrics. Candidates should be adaptable and possess strong problem-solving skills.

Qualifications

• 2+ years of employee and performance management experience.
• Experience in a fast-paced, dynamic environment like manufacturing or military.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Oversee operations focused on delivery to customers.
• Support team management and allocate labor.
• Work towards KPIs such as Delivery On Time and Customer Service.

Skills

Employee performance management

Analytical thinking

Problem-solving

Communication skills

Leadership

Education

Bachelor's degree or equivalent

Job description

As an Area Manager, you’ll have responsibility for the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company. We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast paced, dynamic environment. If you have a quality focused, customer obsessed industry background which carries with it experience of working in a fast paced, ever changing and ambiguous environment (such as manufacturing, the military or engineering for example) we'd love to hear from you.

Key job responsibilities

• Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• Support your team of Shift Managers and the operations leadership team in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agency management representatives and their drivers.
• Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service
• Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
• Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements
• Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
• Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences
• Provide day-to-day support during the rollout / implementation of newer systems / processes and gather feedback
• Map business requirements, understand business process, study and analyze workflows, design solutions.
• Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
• Communicate daily metrics and report exceptions

BASIC QUALIFICATIONS

2+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience

Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays

PREFERRED QUALIFICATIONS

1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.