Arabic Receptionist -Dubai Al Jaddaf

Premier Inn Hotels - Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a dedicated Hotel Receptionist to provide excellent customer service and manage guest check-ins and check-outs. Applicants should have a minimum of one-year experience, strong communication skills, and a proactive approach. Knowledge of Opera PMS and fluency in Arabic are essential. This position offers competitive salary, accommodation, and opportunities for career growth within the company.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Qualifications

• Minimum of one-year experience as Hotel Receptionist in the Front Office department.
• Arabic Language - speaking, writing, and reading.

Responsibilities

• Greet and welcome guests, ensuring brand standards are met.
• Answer guest-related queries and provide accurate information.
• Process payments and manage reservations efficiently.
• Carry out general office duties for smooth operation.
• Ensure safety of all guests in line with safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Flexible, agile, and able to work under pressure

Ability to provide exceptional customer service

Tools

Opera (PMS)

Job description

About Us

A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE, and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn, we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently, we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future.

Job Description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedure. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main Responsibilities Include

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guest’s feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with the safety procedures and guidelines.

Requirements

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have/be

• Have a minimum of one-year experience as Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic Language - speaking, writing, and reading.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please join the team!