Arabic Patient Coordinator for Clinic

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare clinic in Dubai is seeking a skilled bilingual Patient Coordinator. In this role, you will be the primary contact for Arabic-speaking patients, ensuring their needs are met while providing exceptional customer service. Ideal candidates should be fluent in Arabic and English, with experience in a healthcare setting and strong communication skills. This position offers a dynamic work environment focused on enhancing patient experiences.

Qualifications

• Fluent in Arabic and English, both written and spoken.
• Previous experience in a healthcare or clinic setting is preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients in a friendly and professional manner.
• Manage the appointment scheduling process.
• Provide clear information to patients about services and procedures.

Skills

Fluent in Arabic and English

Strong communication and interpersonal skills

Excellent customer service abilities

Organizational skills

Tools

Healthcare management software

Microsoft Office

Job description

Description

Ontime Group is seeking a skilled and bilingual Arabic Patient Coordinator to join our clinic in this essential role you will be the primary point of contact for Arabic-speaking patients ensuring their needs are met and providing exceptional customer service. Your role will be pivotal in enhancing patient experiences and facilitating communication between patients and healthcare providers.

Responsibilities

• Greet patients in a friendly and professional manner ensuring a welcoming atmosphere
• Manage the appointment scheduling process including phone calls and online bookings
• Assist patients with completing necessary forms and documentation
• Provide clear information to patients regarding services procedures and clinic policies
• Coordinate communication between patients and healthcare providers to facilitate continuity of care
• Handle patient inquiries concerns and feedback with professionalism and empathy
• Maintain accurate patient records and manage administrative tasks
• Support patient follow-up and post-treatment care as required

Requirements

• Fluent in Arabic and English both written and spoken
• Previous experience in a healthcare or clinic setting is preferred
• Strong communication and interpersonal skills
• Excellent customer service abilities with a focus on patient satisfaction
• Proficient in using healthcare management software and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Team player with a positive attitude and a commitment to high-quality patient care

Benefits

Salary Benefits