Applications and Software Manager

Gulfa Mineral Water and Processing Industries L.L.C; Ajman; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading company in water processing in Ajman is seeking an IT Support Specialist. The role involves managing and securing cloud infrastructures, administering ERP systems like SAP, and overseeing technical support. Ideal candidates will have experience with IT security policies, strong troubleshooting skills, and familiarity with software integration. This position entails coordinating with vendors and ensuring operational efficiency in IT services.

Qualifications

• Experience in deploying and managing IT security policies.
• Proficient in administering ERP and cloud systems.
• Strong troubleshooting skills for IT issues.

Responsibilities

• Support procurement of new IT equipment.
• Enforce security policies and procedures.
• Provide technical support and maintain software systems.
• Manage cloud infrastructure and backups.
• Coordinate with vendors for support solutions.

Skills

Technical Support

Cloud Infrastructure Management

SAP ERP

Firewall Management

Software Integration

Project Coordination

Tools

Fortinet Firewall

SAP B1 Hana

Salesforce

Job description

Responsibilities

• Suggest and support the procurement process for any new IT equipment.
• Deploying and enforcing security policies and procedures.
• Administering ERP, SFA, Payroll, and Attendance software systems.
• Provide IT technical support and resolve reported problems for colleagues.
• Suggesting and implementing improvements in procedures and IT equipment.
• Fortinet Firewall security patches upgrades, management, and maintenance.
• Management of Azure cloud infrastructure and its security with healthy backups.
• Support the ongoing/upcoming IT Projects to stick with agreed timelines & coordination and follow-ups.
• IT supports during working & nonworking hours.
• Minimize the downtime during any upgrades and failure of hardware/software.
• Administration of SAP B1 Hana DB, Perform 1st level of support & follow-ups for the escalated issues.
• Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.
• Support & Administration of the integration process between software & ERP.
• Implement and support automation process in SAP B1 ERP workflows.
• Propose upgrades, configure new patches, or replacement of end-of-life infrastructure devices.
• Old & New Salesforce Application support and technical assistance, escalation to vendors towards a fix.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
• SAP ERP applications installation, upgrades, enhancement, and patches as when as needed to deploy and coordinate with team and support vendors.
• Suggest and support cost-cutting practices on IT expenses by adopting new technologies meanwhile taking appropriate measures to avoid any challenges.
• Sonic Salesforce App Implementation and support the pieces of training and go live with the agreed scope.