Applications and Software Manager

Gulfa Mineral Water and Processing Industries LLC; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading water processing company in Ajman is seeking an IT Support Specialist to manage ERP systems, enforce security policies, and provide technical support. The ideal candidate will have experience in Azure cloud management, SAP B1, and Salesforce applications. This role emphasizes minimizing downtime and improving IT processes. Competitive compensation and benefits offered.

Qualifications

• Experience with IT support and troubleshooting.
• Knowledge of procurement processes for IT equipment.
• Familiarity with ITIL methodology for service improvement.

Responsibilities

• Support and administer IT projects in alignment with timelines.
• Coordinate with vendors for support-related queries.
• Minimize downtime during hardware/software upgrades.

Skills

IT technical support

Security policy implementation

ERP administration

Azure cloud management

SAP B1 Hana DB support

Salesforce Application support

Tools

SAP B1 ERP

Fortinet Firewall

Salesforce

Azure

Job description

Job Description :

• Suggest and support the procurement process for any new IT equipment.
• Deploying and enforcing security policies and procedures.
• Administering ERP, SFA, Payroll, and Attendance software systems.
• Provide IT technical support and resolve reported problems for colleagues.
• Suggesting and implementing improvements in procedures and IT equipment.
• Fortinet Firewall security patches upgrades, management, and maintenance.
• Management of Azure cloud infrastructure and its security with healthy backups.
• Support the ongoing / upcoming IT Projects to stick with agreed timelines & coordination and follow-ups.
• IT supports during working & nonworking hours.
• Minimize the downtime during any upgrades and failure of hardware / software.
• Administration of SAP B1 Hana DB, Perform 1st level of support & follow-ups for the escalated issues.
• Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.
• Support & Administration of the integration process between software & ERP.
• Implement and support automation process in SAP B1 ERP workflows.
• Propose upgrades, configure new patches, or replacement of end-of-life infrastructure devices.
• Old & New Salesforce Application support and technical assistance, escalation to vendors towards a fix.
• Implement policies / standards to improve the quality and efficiency of support services based on ITIL methodology.
• SAP ERP applications installation, upgrades, enhancement, and patches as when as needed to deploy and coordinate with team and support vendors.
• Suggest and support cost-cutting practices on IT expenses by adopting new technologies meanwhile taking appropriate measures to avoid any challenges.
• Sonic Salesforce App Implementation and support the pieces of training and go live with the agreed scope.