Application Support Analyst - IT

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Salary in AED (Dirhams)

Leave policy

Healthcare package

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks an Application Support Analyst to join the IT Administration Team. The role emphasizes on-call support, incident resolution, and problem management for enterprise applications.

You will collaborate with development, support, and engineering teams to refine processes, document procedures, participate in testing, and ensure high uptime for business services.

Qualifications

• Bachelor's degree in computer science, business administration, engineering, or related IT discipline preferred.
• Two to four years of information systems and business experience preferred.
• Experience in software support including application troubleshooting and testing is highly desirable.

Responsibilities

• Provide on-call support for business process owners.
• Oversee problem management to maximize system uptime.
• Communicate status to business owners regarding service issues.
• Perform level 3 technical troubleshooting for assigned services.
• Collaborate with development, support levels, and engineering teams on processes and delivery.
• Coordinate activities for minor technology projects for an assigned unit.
• Monitor maintenance activities and ensure system integrity.
• Create and maintain support documentation and requirements gathering.
• Participate in lab testing and testing of fixes, patches, and upgrades.
• Assist in project management tasks including timelines and status reporting.

Skills

Hands-on with Windows-based apps

Strong communication

Ability to gather requirements

Problem-solving

Prioritization / multi-tasking

Team collaboration

Independent worker

Customer service

Willingness to learn

Education

Bachelor's degree in computer science, business administration, engineering, or related IT field

Knowledge of relevant technology certifications (advantage)

Tools

Windows Server

IIS

SQL Server

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking an Application Support Analyst to join our IT Administration Team.

The primary duties and responsibilities of this role are:

• Provide on-call support for business process owners
• Oversee problem management process to ensure maximum system uptime
• Communicate regularly with business owners about service-related issues
• Work hands-on to ensure incidents and service outages are resolved in a timely manner
• Perform level 3 technical troubleshooting for all assigned services
• Collaborate with development, first- and second-level support, and engineering teams to design and refine processes, procedures, and delivery mechanisms
• Coordinate activities related to minor technology projects for an assigned business unit
• Monitor maintenance activities, ensuring the quality and integrity of the systems
• Understand how to leverage applications for competitive advantage
• Oversee all aspects of assigned services, from the systems used to access each service to the back-end servers, and collaborate with multiple IT departments to maintain the required system uptime
• Proactive communication with business owners regarding all aspects of their technology requests
• Participate in testing basic system functionality before handing the system over to the business for further testing
• Coordinate activities related to minor project deliverables
• Create and maintain support documentation
• Ensure that system and issue documentation is available, accurate, and up to date
• Assist users in gathering and documenting requirements
• On-call system support as necessary
• Participate in lab tests and simulations to identify problems and test fixes, patches, and upgrades
• Assist in project management activities, including task tracking, timeline monitoring, and status reporting.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Hands-on experience supporting Windows-based enterprise application environments
• Knowledge of Windows Server environments, IIS, and SQL Server
• Skilled at managing multiple priorities
• Ability to resolve problems quickly and thoroughly
• Demonstrated ability to gather requirements and perform analysis
• Excellent verbal and written communication skills, with a strong team orientation
• Demonstrated ability to lead, follow direction, and collaborate effectively
• Demonstrated ability to work independently with minimal supervision
• A team player
• A desire to learn
• A bachelor’s degree in computer science, business administration, engineering, or a related discipline with an information technology focus is preferred; relevant technology certifications are an advantage
• Two to four years of progressively responsible, broad-based information systems and business experience is preferred. Experience in software support, including application troubleshooting and testing, is highly desirable, ideally combined with two or more years of customer service experience
• At least one year of business-unit experience, with a demonstrated sensitivity and commitment to solving business problems
• Strong communication and customer service skills
• Strong technical skills, including knowledge of application development and support methodologies

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.