Appian Developer - BPM

Proedge Services; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A technology service provider is seeking an experienced Appian and Database Support Analyst in Dubai. You will be responsible for ensuring the smooth functioning and maintenance of enterprise-grade applications in the banking sector, providing L1 to L3 support, managing deployments, and collaborating with stakeholders. Strong skills in Appian BPM and SQL Server are essential. This role offers a dynamic environment for proactive problem solvers.

Qualifications

• Experience with Appian BPM design, development, and support.
• Strong knowledge of SQL Server database management.
• Core and Advanced Java proficiency.
• Data analysis skills and experience in the UAE banking domain.

Responsibilities

• Ensure business continuity of Appian applications.
• Monitor systems and handle routine issues.
• Perform detailed troubleshooting and bug identification.
• Manage application deployments and version upgrades.
• Collaborate with stakeholders for requirement gathering.

Skills

Strong problem-solving skills

Excellent verbal communication

Excellent written communication

Ability to work under pressure

Customer-focused attitude

Tools

Appian BPM

SQL Server

Java

JIRA

APIGEE

Oracle Integration Cloud

Job description

Brief Job Description

We are seeking a skilled and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications, specifically focused on Appian BPM and database environments. This role requires deep technical expertise combined with strong problem-solving and user communication skills, preferably within the UAE banking sector.

You will be responsible for supporting the application lifecycle (from development through deployment and production support), managing upgrades, ensuring SLAs are met, and acting as a bridge between business users and technical.

Responsibilities

• Ensure business continuity of Appian applications and related databases (SQL Server).
• L1 Support - Monitor systems, handle routine issues, job failures, perform first-level triage.
• L2 Support - Detailed troubleshooting, bug identification, environment support, workflow fixes.
• L3 Support - Deep-dive technical analysis, architecture-level guidance, complex integrations.
• Manage and support application deployments, version upgrades, and infrastructure components.
• Provide production support, resolve issues, and meet defined SLAs.
• Collaborate with stakeholders for requirement gathering and ensure alignment with business goals.
• Conduct workflow design and optimization using Appian BPM.
• Troubleshoot and support templates and integrations.
• Support integration components using APIGEE and Oracle Integration Cloud (OIC).
• Analyze data and provide a resolution to business query on data.
• Work closely with microservices architecture, understand DevOps pipelines.
• Maintain traceability and transparency through tools such as JIRA.
• Collaborate with application owners and IT teams to identify enhancements or fixes.
• Communicate with business users to understand issues and deliver support.

Expertise Required

• Appian BPM : Design, development, and support.
• SQL Server database management and support.
• Core and Advanced Java.
• JIRA.
• Data Analysis.
• Experience in UAE banking domain is a strong.

Skills

• Strong problem-solving skills and analytical mindset.
• Excellent verbal and written communication.
• Ability to work under pressure and manage multiple stakeholders.
• Proactive and customer-focused attitude.