App Submission and Support specialist

Global Payment Holding Company; Dubai; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

25 days leave

Global career progression

Well-being programs

Office with views

Team-building activities

Positive environment

Job summary

Como (a Global Payments Inc Company) seeks an App Submission and Support Specialist to provide tier-1 support to partners worldwide and manage mobile app submissions to Google Play and App Store.

You will ace submission processes, coordinate with development and DevOps, and serve as a knowledge hub for our global operations teams. Strong English and SaaS experience preferred.

Qualifications

• Experience with Google Play and iTunes Connect.
• 13 years of experience as a Technical Support Specialist or similar CS role, ideally SaaS or cloud apps.
• Proficiency in English with strong written and verbal communication.

Responsibilities

• Submit Como white-label apps to Google Play and App Store.
• Ace the submission process and provide ongoing support.
• Maintain a low rate of non-bug escalations to the dev team.
• Manage the submission queue and keep high-priority submissions short.
• Recommend improvements to the submission process to the dev/ops team.
• Serve as knowledge focal point for global partner operations teams.
• Provide ongoing tier-1 support.

Skills

Google Play

iTunes Connect

English proficiency

Time management

Multitasking

Job description

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como (a Global Payments Inc Company) is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all‑in‑one SaaS platform is flexible, easy to manage and affordable for any size business. It features a full CRM enterprise level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto‑generated AI campaigns, customized and branded mobile app and much more.

Are you looking for an opportunity to work in a fast‑growing company in a positive and friendly team environment? If so we may be the business for you!

We are looking for an App Submission and Support Specialist with great technical, relational and communicational skills to be part of our growing operations lineup. As a Support & Submission Specialist you will be responsible for providing tier‑1 support to Como’s business and tech partners around the world and services related to our mobile apps submissions to the App Store and Google Play.

Responsibilities

• Submit Como white‑label apps to Google Play and App Store.
• Ace the submission process and provide ongoing support in related matters.
• Maintain a low rate of non‑bug escalations to the development team.
• Manage the submission queue, keeping the high‑priority apps’ submission time as short as possible.
• Recommend our mobile development team and dev ops on improvements to the submission process.
• Become a knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
• Provide ongoing tier‑1 support.

Requirements

• Experience with Google Play and iTunes Connect is an advantage.
• 13 years of experience as a Technical Support Specialist or similar CS role, ideally in a Software as a Service (SaaS) or cloud applications environment.
• Ability to troubleshoot complex software issues.
• Proficiency in English with strong written and verbal communication skills.
• Ability to work with cutting‑edge technology and assimilate information rapidly.
• Self‑managed with a strong ability to prioritize and manage time effectively.
• Multitasking, self‑learning, highly motivated and a team player.
• Reliable, organized, detail‑oriented, independent and self‑motivated.

The teams have assigned clients in different regions worldwide; therefore the work timings will be as follows: 12:30 PM to 10:00 PM.

Benefits

• Competitive salary.
• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage).
• 25 days annual holiday.
• Global career progression opportunities.
• Well‑being initiatives, regular social events and charitable initiatives to give back to our community.
• Office with amazing views on JLT Park, Lake and Dubai Marina.
• Exciting team‑building activities.
• A positive, productive and energetic work environment.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact us.