Analyst - ATM Services

Abu Dhabi Commercial Bank; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is looking for an ambitious professional to join their team in ATM operations and customer support. The role involves ensuring high-quality service, monitoring ATM performance, and implementing process improvements. Candidates should have a Bachelor's degree and at least 4 years of relevant experience. The bank offers a comprehensive benefits package, flexible working options, and excellent learning and development opportunities.

Benefits

Comprehensive Benefits Package

Flexible working arrangements

Learning and Development Opportunities

Qualifications

• At least 4 years of experience in ATM operations and customer support.
• Proven ability to manage ATM operations and provide customer support.

Responsibilities

• Support ATM operations to ensure high-quality service and operational efficiency.
• Provide support to customers to address their needs and resolve issues related to ATM services.
• Monitor and evaluate ATM performance to ensure high standards of service.
• Implement process improvements to enhance efficiency and customer experience.

Skills

ATM operations management

Customer support

Collaboration and leadership

Education

Bachelor’s Degree in Business Administration or related field

Job description

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include

Support ATM operations to ensure high-quality service and operational efficiency.

Provide support to customers to address their needs and resolve issues related to ATM services

Monitor and evaluate ATM performance to ensure high standards of service

Implement process improvements to enhance efficiency and customer experience

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent. manner while delivering the required standard of service to customers and stakeholders.

The ideal candidate should have the following experience

• At least 4 years of experience in ATM operations and customer support SWIFT
• Bachelor’s Degree in Business Administration or related field
• Proven ability to manage ATM operations and provide customer support Superior collaboration and leadership

What we offer

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options

We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities

We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.