AMC Technical Coordinator

Ultiwise Consult; Sharjah; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading company in the UAE is seeking a Technical AMC Coordinator to manage after-sales services and client relationships. The role involves planning AMC activities, ensuring compliance with safety standards, and collaborating across departments for service execution. Ideal candidates will possess a technical degree and have experience in after-sales coordination.

Qualifications

• Minimum 3-5 years in after-sales service, AMC, or O&M coordination.
• Experience in water treatment or mechanical systems preferred.
• Ability to manage service documentation and client interactions.

Responsibilities

• Oversee and coordinate AMC activities including maintenance visits.
• Act as primary contact for clients, handling service requests and complaints.
• Prepare reports and maintain service records for AMC clients.

Skills

Client Communication

Technical Understanding

Problem Solving

Time Management

Organizational Skills

Education

Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering

Tools

MS Office Suite

ERP Systems

Job description

The candidate will be responsible for overseeing and managing all after-sales activities, including AMC, O&M, retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

Key Responsibilities – Technical AMC Coordinator

1. Plan and Coordinate AMC Activities :

Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.

2. Client Communication & Relationship Management :

Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback professionally.

Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance works.

4. Maintenance Documentation :

Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC clients.

5. Spare Parts & Inventory Management :

Coordinate with the procurement / logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.

6. Service Quality Assurance :

Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic audits of completed jobs.

7. Compliance & Safety Monitoring :

Ensure all AMC jobs are performed in compliance with relevant safety, health, and environmental regulations.

8. Reporting & Analytics :

Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement recommendations.

9. Renewal & Upselling Support :

Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.

10. Cross-functional Collaboration :

Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client satisfaction.

11. Rfq, PO and follow-ups, material arrangement prior to site work

12. Budget related approvals

13. Submittal of customer quotes

Skills & Qualifications :

• Bachelor’s Degree / Diploma in Mechanical, Electrical, or Industrial Engineering (or a related technical field).
• Minimum 3–5 years of relevant experience in after-sales service, AMC, O&M coordination, or technical support roles.
• Experience in water treatment, mechanical systems, or similar industrial sectors is highly preferred.
• Familiarity with service contracts, job execution planning, and client coordination.
• Working knowledge of ERP systems, maintenance software, or service management tools is a plus.

Skill Set :

Technical & Operational Skills

• Strong understanding of AMC, O&M, retrofit, and field service processes.
• Ability to read and interpret technical drawings, service reports, and equipment manuals.
• Knowledge of troubleshooting, spare part identification, and basic mechanical / electrical systems.

Project & Documentation Management

• Proficient in planning and coordinating multiple after-sales jobs simultaneously.
• Skilled in preparing, reviewing, and maintaining service documentation (reports, job cards, quotations).
• Experience in preparing service schedules, tracking execution, and updating service logs.
• Strong interpersonal and communication skills (verbal and written).
• Client-focused mindset with the ability to handle escalations professionally.
• Experience in coordinating between clients, technicians, and internal departments.

Analytical & Organizational Skills

• Excellent time management, prioritization, and organizational abilities.
• Problem-solving mindset with attention to detail in technical and commercial documentation.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).

Behavioural Skills

• Proactive and self-motivated with a strong sense of responsibility.
• Team player with the ability to work independently under pressure.
• Customer-oriented with a continuous improvement attitude.