Ambassador - Pool Services

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare package

Life insurance

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking an Ambassador - Pool Services to join the resort's Pool Services team. The role focuses on greeting guests, delivering personalized poolside service, coordinating requests with other departments, and ensuring a Forbes Five-Star guest experience.

Candidates should have a high school diploma or equivalent and at least 2 years in guest relations or luxury hospitality. The position requires excellent communication, a proactive service mindset, and flexibility to work

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Minimum 2 years of experience in guest relations, front office, or luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive service mindset.
• Ability to work outdoors in a fast-paced environment.
• Flexible schedule including weekends and holidays.
• Multilingual skills are a plus.

Responsibilities

• Greet guests upon arrival at the pool area and assist with seating, towels, and amenities.
• Provide personalized service by anticipating guest needs and offering recommendations for poolside services.
• Act as a liaison between guests and other departments (e.g., F&B, housekeeping, spa) to coordinate requests.
• Monitor guest satisfaction and respond promptly to inquiries, feedback, or concerns.
• Assist with cabana check-ins, reservations, and VIP guest arrangements.
• Support poolside events and activations, ensuring guests are informed and engaged.
• Maintain a clean, organized, and welcoming pool environment.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Collaborate with lifeguards, attendants, and receptionists to ensure smooth operations.
• Promote resort offerings and assist in upselling premium poolside experiences.
• Maintain accurate records of guest preferences and service interactions.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Proactive service mindset

Multilingual skills

Education

High school diploma or equivalent

Job description

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Ambassador - Pool Services to join the resort's Pool Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet guests upon arrival at the pool area and assist with seating, towels, and amenities.
• Provide personalized service by anticipating guest needs and offering recommendations for poolside services.
• Act as a liaison between guests and other departments (e.g., F&B, housekeeping, spa) to coordinate requests.
• Monitor guest satisfaction and respond promptly to inquiries, feedback, or concerns.
• Assist with cabana check-ins, reservations, and VIP guest arrangements.
• Support poolside events and activations, ensuring guests are informed and engaged.
• Maintain a clean, organized, and welcoming pool environment.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Collaborate with lifeguards, attendants, and receptionists to ensure smooth operations.
• Promote resort offerings and assist in upselling premium poolside experiences.
• Maintain accurate records of guest preferences and service interactions.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or equivalent; hospitality or customer service training preferred.
• Minimum 2 years of experience in guest relations, front office, or luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive service mindset.
• Ability to work outdoors in a fast-paced environment.
• Flexible schedule including weekends and holidays.
• Multilingual skills are a plus.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.