All-Day Dining Outlet Lead: Elevate Guest Service

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a candidate to manage the overall operation of the outlet, ensuring high standards of service and staff management. Responsibilities include motivating employees, handling customer complaints, and maintaining service standards in line with company policies. The ideal candidate should possess a degree in Hotel Management and have a minimum of 2-3 years' experience in hotels, including at least 1 year in an all-day dining restaurant.

Qualifications

• Excellent reading, written and oral proficiency in English.
• Experienced in all aspects of outlet service.
• Proven organizational skills, able to set and meet deadlines.

Responsibilities

• Manage overall operation of the outlet.
• Motivate and supervise the work of all employees.
• Handle complaints and ensure service recovery.
• Inspect food & beverage quality regularly.
• Develop training programs for staff professionalism.

Skills

Leadership

Communication

Motivational Skills

Interpersonal Skills

Attention to Detail

Education

Degree in Hotel Restaurant Management or equivalent

Job description

A luxury hotel brand in Dubai is seeking a candidate to manage the overall operation of the outlet, ensuring high standards of service and staff management. Responsibilities include motivating employees, handling customer complaints, and maintaining service standards in line with company policies. The ideal candidate should possess a degree in Hotel Management and have a minimum of 2-3 years' experience in hotels, including at least 1 year in an all-day dining restaurant.