Airside Service Delivery Supervisor Program – dnata (Emiratisation)

dnata; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aviation services company in Dubai is seeking an Airside Service Delivery Supervisor to enhance service quality and manage baggage handling. The ideal candidate will have 2-4 years of aviation experience and a high school certificate. This full-time role offers a tax-free salary and career growth opportunities. If you are committed to service excellence and operational efficiency, apply today!

Benefits

Attractive tax-free salary

Travel benefits including flight and hotel discounts

Qualifications

• 2-4 years experience in the aviation field with knowledge of ground handling activities.

Responsibilities

• Provide expertise on shift to enhance service quality.
• Oversee baggage handling to ensure timely departures.
• Coordinate below-wing activities for aircraft arrivals and departures.

Skills

Advanced understanding of airline customer service products

UAE driving licence

First Aid trained

Advanced supervisory skills

English language proficiency level 5

Customer management skills

Data collection and analysis skills

Safety awareness skills

IT and computer literacy skills

Understanding of Departure Control System

Understanding of turnaround process

Education

High school certificate

Job description

Airside Service Delivery Supervisor Program – dnata (Emiratisation)

Join to apply for the Airside Service Delivery Supervisor Program – dnata (Emiratisation) role at dnata.

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check‑in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

As an Airside Service Delivery Supervisor, you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below‑wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.

In This Role, You Will

• Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer‑focused environment.
• Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
• Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
• Below‑Wing Coordination: Lead the coordination of below‑wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
• Progression Plan: Includes an 18‑month development plan for the Airside Service Delivery Supervisor – Emiratisation program, supporting career growth and role mastery.

Qualifications & Experience

• High school certificate
• 2‑4 years experience in aviation field with knowledge of ground handling activities

Knowledge And Skills

• Advanced understanding of airline customer service products, aviation terminology, and industry regulations for the assigned work area.
• UAE driving licence (for airside‑based roles).
• Preferably First Aid trained.
• Advanced supervisory, communication, and writing skills.
• English language proficiency level 5.
• Proficient customer management, planning, organising, and data collection and analysis skills.
• Proficient safety awareness skills, IT and computer literacy skills.
• Advanced understanding of Departure Control System, AACS, BELT, DMIS, airline requirements, customer SLAs & KPIs.
• Proficient understanding of the turnaround process.
• Fundamentals of load control.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Airlines and Aviation

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays worldwide.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!