Airport Services Team Lead: Guest Experience Champion

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel management company in Dubai is seeking a Team Leader for Airport Services. The ideal candidate will engage with diverse guests and ensure their needs are met with warmth and efficiency. Responsibilities include maintaining communication with guests and team members. The role requires a minimum of two years in a customer service position and emphasizes personal development within luxury hospitality.

Benefits

Competitive tax-free salary

Generous food and beverage privileges

Comprehensive health insurance

Annual flights home

Life insurance

Incentive programme

Qualifications

• Minimum of two years experience in customer service or similar role.
• Ability to engage with multiple nationalities.
• Willingness to learn and develop within the resort.

Responsibilities

• Act as the first point of contact for guests.
• Maintain effective communication with guests and internal departments.
• Ensure a positive environment while working with the team.

Skills

Customer service experience

Multilingual abilities

Strong work ethics

Job description

A luxury hotel management company in Dubai is seeking a Team Leader for Airport Services. The ideal candidate will engage with diverse guests and ensure their needs are met with warmth and efficiency. Responsibilities include maintaining communication with guests and team members. The role requires a minimum of two years in a customer service position and emphasizes personal development within luxury hospitality.