Airport Guest Experience Specialist

Velora; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Velora is seeking a Guest Services Agent to deliver passenger processing from check-in to boarding with a strong focus on customer service and safety compliance. You will handle documentation checks, baggage, and boarding coordination while collaborating with airline and ground handling teams.

The role requires at least two years in airport terminal operations and hands-on experience with DCS systems such as Amadeus, Sabre, Navitaire, or Galileo, plus a relevant degree or diploma.

Qualifications

• A bachelor’s degree or a diploma in Finance, Business administration or equivalent.
• Minimum 2 years’ experience in an airport terminal or above-the-wing operations from an airline carrier or ground handling company.
• Hands-on experience in at least two Departure Control Systems (DCS) such as Amadeus, Sabre, Navitaire, Galileo, Maestro, etc.

Responsabilités

• Deliver safe, efficient, and customer-focused passenger processing services from check‑in through boarding.
• Ensure accurate documentation checks, baggage acceptance, boarding control, and compliance with policies, airport security and aviation safety standards.
• Provide timely and high-quality support to internal/external customers and handle enquiries and complaints.

Formation

Bachelor's degree or diploma in Finance, Business administration or equivalent

Description du poste

Velora is seeking a Guest Services Agent to deliver passenger processing from check-in to boarding with a strong focus on customer service and safety compliance. You will handle documentation checks, baggage, and boarding coordination while collaborating with airline and ground handling teams.

The role requires at least two years in airport terminal operations and hands-on experience with DCS systems such as Amadeus, Sabre, Navitaire, or Galileo, plus a relevant degree or diploma.