Airport Guest Experience Specialist

Etihad Airways; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading airline in the UAE seeks a customer service representative for airport operations. This role involves receiving and processing customer enquiries, ensuring high quality services, and collaborating with internal teams. Candidates should have a high school certification and at least one year of relevant experience. The position is based at Abu Dhabi International Airport and focuses on enhancing customer satisfaction and smooth operations.

Qualifications

• Minimum high school certification.
• 1 year experience in a similar role required.

Responsibilities

• Receive and process customer requests and enquiries.
• Perform a wide range of airport services to ensure high quality service.
• Support customers with connecting flights and provide information.
• Liaise with Cabin crew to ensure timely boarding operations.

Skills

Customer service

Communication

Problem-solving

Education

High school certification

Job description

A leading airline in the UAE seeks a customer service representative for airport operations. This role involves receiving and processing customer enquiries, ensuring high quality services, and collaborating with internal teams. Candidates should have a high school certification and at least one year of relevant experience. The position is based at Abu Dhabi International Airport and focuses on enhancing customer satisfaction and smooth operations.