Air Arabia Cabin Crew Recruitment-UAE

Air Arabia; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Air Arabia is seeking cabin crew to act as ambassadors, delivering exceptional passenger service while ensuring safety throughout the flight cycle. You will attend briefings, assist boarding, and follow SOPs to maintain a positive corporate image.

You will promote onboard sales and Charity Cloud programs, handle payments securely, and cooperate with crew for a smooth flight experience. Fresh graduates are welcome; relevant airline or hospitality experience is valued.

Qualifications

• Diploma or higher secondary acceptable; travel/tourism diploma is a plus.
• Fluent in English; other languages an advantage.
• Very good verbal and written communication; strong customer service.

Responsibilities

• Attend briefing; ensure awareness of flight details and roles.
• Provide excellent on-board customer service and assist boarding.
• Promote on-board meals, products, and charity services to meet targets.
• Handle cash/credit card payments securely for sales/donations.
• Conduct pre-flight checks and ensure cabin readiness and safety.

Skills

Fluent English

Customer service

Time management

Problem solving

Cheerful attitude

Education

Diploma or Higher Secondary Certificate

Travel/Tourism diploma is a plus

Tools

Microsoft Office

Job description

Job Purpose

Acts as the airline's ambassador; strives to achieve customers loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends Briefing to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.

Safety Measures

• Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
• Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
• Administers first aid to passengers where necessary.
• Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.

Customer Service

• Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority's adopted procedures.
• Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
• Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
• Contributes to maximizing on-board revenue and Charity Cloud program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
• Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.

Crosschecking And Reports

• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
• Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
• Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
• Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of Cabin Supervisor when designated as such by the Captain.
• Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
• Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.

Qualifications (Academic, Training, Languages)

• Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
• Training in First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly, has good general health, no serious medical conditions or chronic diseases.
• Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
• Customer service oriented, capable of understanding and attending to customers needs and requests.
• Capable of handling difficult situations and angry customers without compromising corporate image.
• Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
• Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
• Very good verbal and written communication skills.
• Excellent time management and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English Language. Other languages are an advantage based on the Airline requirements

Work Experience

• Fresh graduates are encouraged to apply for this role.
• Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
• Active cabin crew license is an advantage.
• Capable of working in shift pattern and for extended working hours.
• Shows high flexibility and adaptability to frequent changes and busy schedules.
• Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.