Agile Delivery Lead - Commercial Operations

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international airline in Dubai seeks an Agile Delivery Lead for Commercial Operations to oversee the end-to-end delivery of IT initiatives. Candidates should have a degree in Computer Science, Agile leadership experience, and strong collaboration skills. This managerial role offers attractive tax-free salary, travel benefits, and a comprehensive healthcare package.

Benefits

Tax-free salary

Generous travel benefits

Healthcare package

Life insurance

Qualifications

• Certified Scrum Master with 3+ years of practical application of Scrum.
• Proven leadership and project delivery experience.
• Experience in agile delivery within technology change programmes.

Responsibilities

• Manage end-to-end delivery of IT initiatives.
• Facilitate agile ceremonies and manage technical product backlog.
• Guide the team on Agile/Scrum practices.

Skills

Agile/Scrum practices

Communication skills

Leadership

Collaboration

Education

Degree in Computer Science or a related field

Tools

JIRA

Confluence

MS Office suite

Job description

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation we are always at the forefront pushing boundaries. We are on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting‑edge information and technology team.

Agile Delivery Lead – Commercial Operations

As an Agile Delivery Lead – Commercial Operations, you will be responsible for end‑to‑end delivery of initiatives that span vendor‑led CAPEX projects, in‑house product enhancements, support releases, and technical debt reduction. You’ll work closely with strategic vendor partners to manage delivery timelines, budgets, and quality—ensuring that all integrations between vendor‑built systems and Emirates’ enterprise platforms meet our technical and operational standards.

In this role you will:

• Schedule user stories from the technical product backlog to the Sprint plan, focusing on regular and timely delivery of business value initiatives; facilitate agile ceremonies, e.g. product backlog refinement, sprint planning, daily stand‑ups, sprint reviews, retrospectives.
• Manage risks, assumptions, issues and dependencies, removing impediments / blockers to ensure optimal flow of value.
• Guide the team on the use of Agile/Scrum practices and values to delight the business and elicit the most from self‑organisation. Assess the Scrum maturity of the team and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team. Promote empowerment of the team, ensuring that each team member is fully engaged in the initiatives and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan.
• Work collaboratively with the Technical Product Owners to refine, clarify and maintain the product backlog; together with the TPO schedule and commit stories into sprints and visualise progress.
• Support the Technical Product Owners in managing business expectations and transparency in both product backlog and schedule for all initiatives.
• Define and manage a well‑defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management and effectively manage conflict resolution.
• Ensure the Acceptance Criteria and Definition of Done (DoD) is being followed; make sure that each team member is fully engaged in the stories and making a meaningful contribution. Maintain an agile project management tool (ScrumDesk, JIRA, etc.).

Qualifications

• Degree in Computer Science or a related field.
• Certified Scrum Master with 3+ years of practical application of the Scrum Management discipline.
• PMI ACP certification.
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of a small / medium technology change programme.
• Well‑versed in the use of software delivery tools: MS Office suite, JIRA, Confluence, etc.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders and vendors.
• Excellent communication skills, focusing on core scrum values of openness, honesty and respect.

Leadership Role : Yes

Salary & Benefits

Join us in a management role and enjoy an attractive tax‑free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also offers an excellent leave and healthcare package, transport benefits, life insurance and more. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in Dubai.