Agent, Front Office (Chinese / German speaker)

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Front Office Agent who excels in customer service and attention to detail. This role involves managing guest check-ins and check-outs and providing personalized service while ensuring smooth operations. The ideal candidate should have a degree in Hospitality Management and experience in similar roles within luxury properties. Multilingual skills are a plus, and the position offers a tax-free salary and various benefits.

Benefits

Competitive tax-free salary

Food and beverage privileges

Discounted rates at all properties

Comprehensive health insurance

Annual flights home

Life insurance

Colleague wellness initiatives

Qualifications

• Minimum of 2 years experience as a Receptionist or Front Office Agent.
• Must demonstrate a passion for service delivery.
• Experience in luxury properties preferred.

Responsibilities

• Provide efficient solutions and services to all guests.
• Ensure smooth check-ins and check-outs.
• Process cashiering transactions accurately.

Skills

Customer service

Attention to detail

Communication skills

Language proficiency (Russian, Arabic, Chinese, French, or German)

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel reservation system (Opera or similar)

Job description

Agent, Front Office (Chinese / German speaker)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to a World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world‑class dining, bringing together some of the most renowned celebrity chefs and Michelin‑starred restaurants. The resort is also home to unforgettable experiences, from record‑breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo‑Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast‑moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements. The priority of this role will be to ensure all check‑ins and check‑outs run smoothly and that all cashiering transactions are processed promptly and accurately both during the day and night. Also, offering more personalised service by assisting the guests with their requests throughout their stay.

About You

If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.