Agent, Front Office - Atlantis The Royal

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Front Office Agent to provide exceptional guest service. The ideal candidate will have a bachelor's degree in Hospitality Management and a minimum of 2 years of experience in a similar role within a luxury property. Responsibilities include managing check-ins and check-outs, and assisting with guest requests, requiring strong communication skills and attention to detail. This role offers an exciting opportunity to be part of an iconic entertainment destination.

Qualifications

• Minimum 2 years in Front Office or similar luxury property role.
• Experience as a Receptionist or Guest Service Agent.
• Ability to converse in multiple languages is advantageous.

Responsibilities

• Provide efficient services and solutions to guests.
• Ensure smooth check-ins and check-outs.
• Assist guests with their requests throughout their stay.

Skills

Customer service

Attention to detail

Communication skills

Language proficiency

Education

Bachelor’s degree in Hospitality Management

Tools

Opera

Job description

Agent, Front Office – Atlantis The Royal (17742)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award‑winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About the Role

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast‑moving environment? The Front Office Agent will provide efficient solutions and services to all guests, offer information, and pay particular attention to all guests’ special requirements. The priority of this role will be to ensure all check‑ins and check‑outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.

About You

If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

Atlantis Dubai is an iconic entertainment destination comprised of two world‑class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm‑hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.