Aftersales Advisor – Commercial Vehicles

Al-Futtaim Automotive; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A major automotive division in the UAE is looking for a skilled professional to enhance customer relations and ensure a seamless aftersales journey. The ideal candidate should possess a diploma in Automobile or Mechanical Engineering and have 3-5 years of experience in the automotive industry. Strong interpersonal and customer handling skills are essential, alongside proficiency in MS Office and SAP. Join a dedicated team focused on delivering exceptional service and achieving sales targets.

Qualifications

• 3 to 5 years overall experience with the automotive industry, preferably in a similar service role.
• Conversant in English and basic Arabic speaking.

Responsibilities

• Build long-term relationships with customers to ensure retention & loyalty.
• Achieve financial objectives by upselling & controlling discounts.
• Manage customer complaints to satisfactory closure.

Skills

Customer handling skills

Good communication skills

Technically proficient

Working knowledge of MS Office

Basic Arabic speaking

Education

Diploma or Bachelor of Automobile / Mechanical Engineering

Tools

SAP

Job description

A major automotive division in the UAE is looking for a skilled professional to enhance customer relations and ensure a seamless aftersales journey. The ideal candidate should possess a diploma in Automobile or Mechanical Engineering and have 3-5 years of experience in the automotive industry. Strong interpersonal and customer handling skills are essential, alongside proficiency in MS Office and SAP. Join a dedicated team focused on delivering exceptional service and achieving sales targets.