After-Sales Team Leader - Customer Experience

Al-Futtaim Automotive; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive group in Dubai seeks a Team Leader for After Sales to enhance customer satisfaction and team performance. Candidates should have strong leadership and analytical skills, with a focus on continuous improvement and customer-centric service. Minimum of 3 years in customer service and supervisory roles required. This position offers opportunities in a dynamic and diverse work environment.

Qualifications

• Minimum 3 years of customer service experience, including 1 year in a team leader role.
• Proven skills in performance monitoring and improvement plans.

Responsibilities

• Lead and coach customer service agents to achieve KPIs.
• Drive improvements in customer experience and service delivery.
• Prepare daily activity plans and report on performance metrics.

Skills

Leadership skills

Analytical skills

Communication skills

Customer-centric mindset

Coaching skills

Education

Diploma or Bachelor’s degree in Business or related field

Job description

A leading automotive group in Dubai seeks a Team Leader for After Sales to enhance customer satisfaction and team performance. Candidates should have strong leadership and analytical skills, with a focus on continuous improvement and customer-centric service. Minimum of 3 years in customer service and supervisory roles required. This position offers opportunities in a dynamic and diverse work environment.