Account Manager (UAE)

AmidEast; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading educational organization in Dubai seeks an experienced Account Manager to increase awareness and sales of educational products. Key responsibilities include managing client relationships, developing sales strategies, and collaborating with program staff. The ideal candidate will have a Bachelor's degree and at least five years of relevant experience, particularly in the UAE. Knowledge of both English and Arabic is essential.

Qualifications

• At least five years of relevant work experience.
• Experience working in the UAE and/or GCC countries.
• Attention to detail.

Responsibilities

• Develop an annual business plan with measurable goals.
• Create strategies to raise awareness of Amideast's offerings.
• Support sales efforts for the TOEIC assessment family.

Skills

Proficiency in both written and spoken English and Arabic

Excellent customer service skills

Strong communication skills

Ability to work independently and proactively

Strong computer skills, especially with MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

POSITION DESCRIPTION

The Account Manager is responsible for increasing awareness about Amideast and its services, particularly integrating English learning and testing products, as well as meeting or exceeding sales quotas and providing outstanding customer service. The representative should be able to communicate knowledgeably about educational and testing products to various sectors, gather market intelligence, and contribute to social media campaigns. The Account Manager manages an integrated academic sales plan targeting CMD.

This role serves as the key contact point between Amideast/UAE (nationwide) and clients, focusing on maximizing sales of Amideast’s academic testing products. It is crucial for sales turnover and engaging current and future clients.

The position works directly with the Country Director to identify potential clients, negotiate contracts, achieve sales targets, and serve as a bridge between Amideast/UAE and its markets, gathering market and customer information for negotiations on pricing, delivery, and specifications.

RESPONSIBILITIES

• Understand and articulate Amideast's current and future product and service offerings.
• Develop an annual business plan with measurable goals for internal and external use.
• Create and implement strategies to raise awareness of Amideast and its offerings across public, private, and academic sectors.
• Design and execute a sales strategy for all testing products, emphasizing the TOEFL assessment family including: insert specific products here.
• Support sales efforts for the TOEIC assessment family, including the TOEIC Listening and Reading tests, the TOEIC Speaking and Writing tests, and the TOEIC Bridge.
• Collaborate with program staff to ensure marketing and sales efforts are accurate and effective, and follow up as needed.
• Maintain a database of contacts, including cold calls to prospects as part of daily sales activities.
• Maintain regular contact with existing clients to provide ongoing support and ensure retention.
• Recommend new program development areas to the Country Director.
• Represent Amideast at conferences and exhibitions as needed.
• Arrange meetings with potential clients.
• Gather market intelligence.
• Report all prospect and client activities to the Country Director and headquarters.
• Communicate product or service issues raised by clients to the management.
• Follow organizational pricing policies.
• Submit weekly sales summaries to the Country Director and headquarters, outlining accomplishments, progress towards goals, and areas needing guidance.
• Contribute to social media marketing campaigns.

QUALIFICATIONS AND SKILLS

Required:

• Bachelor's degree.
• At least five years of relevant work experience.
• Experience working in the UAE and/or GCC countries.
• Proficiency in both written and spoken English and Arabic.
• Excellent customer service skills.
• Strong communication skills.
• Ability to work independently and proactively.
• Ability to meet deadlines and manage shifting priorities.
• Strong computer skills, especially with MS Office, particularly Excel, and quick to learn new software.
• Professional and cooperative demeanor with colleagues and clients.
• Attention to detail.
• Enthusiasm, self-confidence, and willingness to learn and adapt.

Preferred:

• Minimum five years’ experience in Business Development/Sales and Marketing within an educational institute.
• Experience in Test Centre management.

WORK ENVIRONMENT

The role is based in a professional office environment, utilizing equipment such as computers, printers, scanners, and telephones, whether at the office or remotely (temporarily). Reasonable accommodations will be provided for individuals with disabilities.