Account Manager -Social Media

Chain Reaction; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A digital marketing agency is seeking an Account Manager for its Dubai office to oversee full account management, enhance client engagement, and maintain service quality. The ideal candidate will hold a BA in Marketing or Mass Communication, possess 5-7 years of agency experience, and demonstrate excellent communication skills. The position offers continuous growth opportunities within a positive environment.

Benefits

Continuous growth and learning opportunities

Positive, supportive environment prioritising well-being and health

Qualifications

• 5-7 years of agency experience.
• Proactive and intuitive approach to account management.

Responsibilities

• Full account management process, working closely with managers.
• Generate ideas to improve the account management function.
• Deliver excellent service; maintain commercial and revenue targets.
• Coordinate with teams to ensure deliverables are on time.
• Develop client surveys and provide strategy input.
• Upsell and meet with clients to maximise repeat business.
• Attend client meetings to showcase thought leadership.
• Process new client information and collateral.
• Assist the Accounts Director daily.

Skills

Excellent written and verbal communication skills

Creative, social-first mindset

Well-organised, multi-tasking ability

Education

BA degree in Marketing, Mass Communication, or relevant field

Job description

Overview

Chain Reaction is an award‑winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Job Title

Account Manager – Social Media (Dubai office)

Responsibilities

• Full account management process, working closely with managers to achieve account targets.
• Generate ideas to improve the account management function of the division.
• Deliver excellent service; maintain commercial and revenue targets.
• Coordinate with teams to ensure deliverables are on time and meet client requests.
• Develop client surveys and provide strategy input for the division.
• Upsell and meet with clients regularly to maximise repeat business.
• Attend client meetings individually and with colleagues to showcase thought leadership.
• Process new client information and collateral.
• Assist the Accounts Director daily to ensure department success.

Qualifications

• BA degree in Marketing, Mass Communication, or relevant field.
• 5-7 years of agency experience.
• Excellent written and verbal communication skills.
• Well‑organised, multi‑tasking ability, proactive and intuitive.
• Creative, social‑first mindset with expert knowledge of social best practice.

Benefits

Continuous growth and learning opportunities; a positive, supportive environment prioritising your well‑being and health.