Account Manager

Almost Impossible; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Almost Impossible is seeking an Account Manager to lead client relationships at the intersection of strategy, creativity and execution across digital brand activation and emerging media. You will be a strategic partner, manage key accounts, shape briefs, and protect the integrity of the work while maintaining calm under pressure.

Fluent in Arabic and English, with 5–8 years of agency experience in client servicing or strategic account management.

Qualifications

• 5–8+ years of agency experience in client servicing or strategic account management.
• Fluent in Arabic and English (written and spoken).
• Strong interpersonal intelligence and communication skills.
• Demonstrated ability to manage demanding or high-pressure clients.
• Strategic thinker who understands brand, culture, and business impact.
• Highly organised with strong attention to detail.
• Calm, composed, and solution-oriented.

Responsibilities

• Lead Client Relationships - Act as the senior point of contact for assigned clients.
• Manage expectations, timelines, budgets and approvals with clarity and professionalism.
• Navigate high-pressure situations with composure and confidence.
• Translate Business Into Creative - Extract the real problem behind the brief and shape strategic insight-led briefs that inspire the creative team.
• Ensure every project is aligned with business objectives and measurable outcomes.
• Protect the Work - Present ideas with clarity and conviction, manage feedback constructively while safeguarding creative integrity.
• Balance client demands with agency standards.
• Drive Operational Excellence - Maintain project timelines and ensure internal coordination across departments, monitor scopes and flag out-of-scope requests proactively, oversee documentation, approvals and financial tracking with discipline.
• Think Strategically - Contribute to campaign strategy and brand positioning conversations, identify organic growth opportunities within existing accounts, support new business pitches with strategic insight and narrative development.
• Maintain Grace Under Pressure - Demonstrate patience and emotional intelligence in challenging situations, build long-term client trust through consistency, reliability and calm leadership, and handle escalation professionally and decisively.

Skills

Account management

Strategic thinking

Arabic English

Client servicing

Communication skills

Time management

Calm under pressure

Relationship building

Job description

The Role

At Almost Impossible everything we build starts with a problem worth solving We operate at the intersection of strategy creativity and execution across digital brand activation and emerging media We don t just manage accounts We shape relationships We protect ideas We grow brands As we expand we are looking for an Account Manager who can lead client relationships with clarity composure and strategic intelligence The Account Manager reports to senior leadership and serves as the primary bridge between client ambition and agency execution This role is not about being a messenger It is about being a strategic partner You will manage key accounts lead conversations shape briefs and protect the integrity of the work while maintaining calm controlled composure under pressure You must be bilingual culturally sharp and emotionally intelligent capable of navigating high-stakes conversations with patience diplomacy and authority You are the steady presence in the room You are the one who absorbs pressure so the team can focus on producing exceptional work

What You Will Do

• Lead Client Relationships - Act as the senior point of contact for assigned clients.
• Manage expectations, timelines, budgets and approvals with clarity and professionalism.
• Navigate high-pressure situations with composure and confidence.
• Translate Business Into Creative - Extract the real problem behind the brief and shape strategic insight-led briefs that inspire the creative team.
• Ensure every project is aligned with business objectives and measurable outcomes.
• Protect the Work - Present ideas with clarity and conviction, manage feedback constructively while safeguarding creative integrity.
• Balance client demands with agency standards.
• Drive Operational Excellence - Maintain project timelines and ensure internal coordination across departments, monitor scopes and flag out-of-scope requests proactively, oversee documentation, approvals and financial tracking with discipline.
• Think Strategically - Contribute to campaign strategy and brand positioning conversations, identify organic growth opportunities within existing accounts, support new business pitches with strategic insight and narrative development.
• Maintain Grace Under Pressure - Demonstrate patience and emotional intelligence in challenging situations, build long-term client trust through consistency, reliability and calm leadership, and handle escalation professionally and decisively.

What We Are Looking For

• 5 8+ years of agency experience in client servicing or strategic account management.
• Fluent in both Arabic and English (written and spoken).
• Strong interpersonal intelligence and communication skills.
• Demonstrated ability to manage demanding or high-pressure clients.
• Strategic thinker who understands brand, culture, and business impact.
• Highly organised with strong attention to detail.
• Calm, composed, and solution-oriented.

This Role Is Not For You If

• It is not a junior coordination role.
• It is not a passive project management function.
• It is not for someone who escalates problems without first attempting to solve them.