4PL Operations Excellence Leader - Cost & Service

OIA Global; Country; On-site; AED 220,000 - 294,000; Full time

Job summary

A global logistics provider is seeking a 4PL Operational Excellence Specialist to oversee operational processes and ensure efficient execution aligned with customer service requirements. The role involves analyzing operational issues, managing costs, and cultivating a culture of operational excellence. Ideal candidates will have strong interpersonal and communication skills, along with project management experience in the logistics industry.

Benefits

Competitive salaries

Excellent benefits

Growth-oriented work environment

Qualifications

• Excellent interpersonal skills with a high-touch customer service approach.
• Excellent oral and written communication skills.
• Ability to function autonomously in a diverse, global environment.

Responsibilities

• Oversee operational processes related to 4PL customer bookings.
• Identify root causes of operational issues and implement corrective actions.
• Create a culture of operational excellence in customer service.

Skills

Interpersonal skills

Communication skills

Project management

Detail orientation

Negotiation skills

Education

Experience in logistics industry

Operations or account management experience

Tools

MS Office (Excel, Outlook)

Job description

A global logistics provider is seeking a 4PL Operational Excellence Specialist to oversee operational processes and ensure efficient execution aligned with customer service requirements. The role involves analyzing operational issues, managing costs, and cultivating a culture of operational excellence. Ideal candidates will have strong interpersonal and communication skills, along with project management experience in the logistics industry.