24/7 NOC Monitoring Engineer | L1 Incident Response

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A tech solutions firm is looking for a Technical Support Engineer in Dubai. The role involves 24x7 monitoring and L1 support in IT infrastructure, requiring experience in monitoring tools and network systems. Candidates should have strong customer communication skills, relevant educational background, and ideally previous NOC experience. This position is essential for maintaining operational efficiency and client satisfaction.

Qualifications

• 3-5 years of experience in monitoring IT infrastructure.
• Previous NOC experience is strongly preferred.
• Basic understanding of OS and Patch Management.

Responsibilities

• Provide timely response to incidents, requests, and performance alerts.
• Monitor a wide variety of information and network systems.
• Document actions in accordance with company policies.

Skills

Knowledge of monitoring VMWare clusters in high-availability environments

Basic Microsoft and/or Cisco certifications (CCNA, MCITP)

Excellent written, verbal, and interpersonal skills

Broad experience using a variety of monitoring and ticket management tools

Understanding of key network monitoring protocols including SNMP, NetFlow

Education

Engineering Degree/Diploma (Computers / Electronics)

Tools

SolarWinds Manage Engine

ITSM tool

Virtual desktop tools

Job description

A tech solutions firm is looking for a Technical Support Engineer in Dubai. The role involves 24x7 monitoring and L1 support in IT infrastructure, requiring experience in monitoring tools and network systems. Candidates should have strong customer communication skills, relevant educational background, and ideally previous NOC experience. This position is essential for maintaining operational efficiency and client satisfaction.